Troubleshooting
Review the following possible solutions if you encounter a problem while using your printer.
Problem/Error Message | Solution | |||||
No display | • Ensure the printer is turned on. | |||||
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| • | Replace discharged batteries. |
Poor Print Quality | • | Replace discharged batteries. | ||||
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| • Ensure tape cassette is installed properly. | |
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| • Clean the print head. | |
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| • Replace the tape cassette. | |
Poor Cutter Performance | Clean the cutter blade. See Cleaning Your Printer. | |||||
!!!!!!!!!!!!! printer is jammed. | Remove cassette to clear the tape jam. | |||||
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| Replace the batteries. | |
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Batteries are discharged. |
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Text Limit | Delete some or all of the buffer text. | |||||
Exceeded maximum number of characters in buffer. |
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Too many lines | Select another format. | |||||
Exceeded maximum number of lines allowed. |
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Enter numbers only | Enter only numeric characters for this selection. | |||||
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Print failed | Check for tape jam, empty tape cassette, discharged | |||||
Undetermined printer error. | batteries, or other problems. | |||||
No tape | Insert a new tape cassette | |||||
Tape cassette missing or empty. |
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Battery low | Replace batteries or connect AC power adapter. | |||||
Batteries almost discharged. |
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Tape Jam | • Remove jammed tape and replace tape cassette. | |||||
Motor is stalled due to tape jam. | • | Clean cutter blade. | ||||
If you still need assistance, contact DYMO Customer Support for your country. The Warranty booklet includes a list of contact numbers for each country.
Documentation Feedback
We are constantly working to produce the highest quality documentation for our products. We welcome your feedback.
Send us your comments or suggestions about our user guides. Please include the following information with your feedback:
•Product name, version number, and page number
•Brief description of content (instructions that are inaccurate or unclear, areas where more detail is needed, and so on) We also welcome your suggestions about additional topics you would like to see covered in the documentation.
Send email messages to: documentation@dymo.com
Please keep in mind that this email address is only for documentation feedback. If you have a technical question, please contact Customer Support.
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