Compaq 5017 manual Preparing to Call Technical Support

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Troubleshooting

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

■The monitor

■Monitor model number

■Serial number for the monitor

■Purchase date on invoice

■Conditions under which the problem occurred

■Error messages received

■Hardware configuration

■Hardware and software you are using

A–4	Reference Guide

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Contents Reference Guide Reference Guide First Edition March 2002 Part Number Product Features IntroductionEPA Energy Star Power Requirements Safety and Maintenance GuidelinesSafety Guidelines Important Safety InformationMaintenance Guidelines Reference Guide Safety and Maintenance Guidelines Installation Monitor SetupInstallation Monitor Base Removal Optional Installation Operation Information FilesFront Panel Controls Icon Control FunctionOn-Screen Display On-Screen Display Functions Main Menu Advanced Menu Menu LevelMain Menu Advanced Menu Menu Level Yes Exit How to Adjust Settings Monitor Messages Energy Saver Feature Sleep Timer Mode Adjusting Screen Quality Optimizing Digital Conversion User ModesReference Guide Operation Troubleshooting Solving Common ProblemsTroubleshooting Using the World Wide Web Preparing to Call Technical Support Specifications Compaq 5017 Flat Panel MonitorDisplay Resolutions Factory Preset Display ModesHorz Specifications Agency Regulatory Notices Federal Communications Commission NoticeModifications CablesEuropean Union Notice Canadian NoticeAvis Canadien Japanese NoticePower Cord Set Requirements EPA Energy Star ComplianceWhy do we have environmentally labelled computers? TCO ‘99What does labelling involve? Environmental Requirements Flame RetardantsCadmium MercuryCFCs Freons LeadTCO ‘99