Compaq EB1F, EB1H user manual Troubleshooting, LocatetheProblem

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M A G M A

Chapter 3 Troubleshooting

LocatetheProblem

If you are having trouble with Magma ExpressBox1, verify that the 3rd party PCI Express card is seated properly and all cables are connected properly. (Remember to power On and Off correctly.) Recheck the Windows Device Manager or the Apple System Profiler.

If you continue to have problems, there is a quick-check you can perform to determine if the problem is actually with the 3rd Party card or a defect with the Magma hardware.

1.Shut down the computer followed by Magma ExpressBox1

2.Remove the PCI Express card displaying a problem

3.Replace the “problem card” with a simple PCI Express card, such as an Ethernet card that has drivers built into the operating system. (Using this “type of card” will avoid any future questions about drivers possibly being installed incorrectly.)

4.Turn on Magma ExpressBox1, and then turn on the computer.

Chapter 3 Troubleshooting

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Contents PCI Express Expansion User’s Manual Copyright 2007 Mission Technology Group, Inc. DBA Magma Table of Contents Appendix a Compliance What’sinthisGuide PrefaceAdvisories SafetyInstructions WhenWorkingInsideaComputer Electrostatic Discharge ESD Warning Protecting Against Electrostatic DischargeIntroduction General SpecificationsPackageContents ToolsRequiredforInstallation Pre-InstallationInformationStop Hardware InstallationOpen Cover Install 3rd Party PCI Express Card Attach Cables Laptop InstallationDesktop or Server Installation G M a Stop Recheck Installation Applying Power Correctly System Should Be Up and Running Verify InstallationDevices by Connection Mac OS Expansion Slot UtilityG M a System Profiler Finished Cleaning upLocatetheProblem TroubleshootingWindows 2000/XP Supportfor3rd PartyCardsWindows XP/Vista The3rd PartyPCIExpressCardisnotfoundMAC MyComputer Hangs DuringPowerUpG M a Windows Software InstallationInstall Driver G M a LinuxRedHat9 MacOSXFrequentlyAskedQuestionsFAQ How to Get More HelpContactingTechnicalSupport Magma Debug Utility PCIScope Software Utility G M a Magma Returns DEPT. RMA # ReturningMerchandisetoMagmaIndustryCanada Appendix a CompliancePage G M a G M a G M a Manual P/N 09-09961-01 Rev B