M A G M A
If you are running Windows XP and have not yet installed the Magma ExpressCard drivers, you should download them from the website at www.magma.com/support/drivers/expressbox and install the driver using the instructions in Chapter 4 Software Installation.
If you are still having problems, call Magma Technical Support.
CAUTION
Do NOT click on the Driver tab and attempt to reinstall the driver. This will not help resolve the issue and may even complicate the problem.
MAC
If you have already reinstalled and reseated everything according to instructions in Chapter 2, and your 3rd Party card is still not visible in the Apple System Profiler, call Magma Technical Support.
MyComputer Hangs DuringPowerUp
1.Shut off the computer (first) and then Magma unit and verify that all cards and cables are installed correctly.
2.If it still hangs, remove the 3rd Party cards and try booting up without any cards installed.
a.If it still hangs, remove the Magma ExpressCard from the computer and try booting up without the Magma unit attached.
i.If it boots up OK without the Magma unit attached, call Magma Technical Support.
ii.If it still hangs, the problem is in the computer and not with the Magma hardware or the 3rd Party cards. Fix the computer.
20 | Chapter 3 Troubleshooting |