Compaq 5200 manual Hp instant support, Order Supplies, How hp instant support works

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hp instant support

Hewlett-Packard Company offers hp instant support, an Internet-based support system that collects diagnostic information from your product and matches it with the HP information database. At hp instant support, you can find intelligent solutions that help you resolve problems quickly and easily.

How hp instant support works

Information is gathered from your product and securely transmitted to Hewlett-Packard Company when you click hp instant support. The hp instant support Web site reads the product data to analyze the product’s current status. The Web site creates a customized Web page that appears in the browser window and contains easy-to-follow text and visual aids. The hp instant support Web site also directs you to additional services that are available for your product.

Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the information (for example, the serial number, error conditions, and product status) that will be forwarded. Hewlett-Packard treats this information as confidential.

Information you can get from hp instant support

The hp instant support Web site provides these tools for troubleshooting and for maintenance:

Firmware and software updates.

Troubleshooting for recent events that are listed on the Event Log. For example, the product might show a jam as the most recent event listed in the event Log. The hp instant support Web site detects the event and provides troubleshooting information for the jam.

Support packs.

Product documentation, such as user guides and getting started guides.

Order Supplies

The Order Supplies link connects you to a Web page that facilitates your online ordering of supplies from a reseller of your choice. The supplies that you need are preselected. You can change quantities or select additional items. Your items are added to the shopping cart, ready for checkout, ensuring that the correct supplies are ordered through your selected reseller.

44 Using the Other Links as a resource

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Contents HP LaserJet 5200 Series printers Page HP Embedded Web Server User Guide Enww Managing network operation from the Networking screens Enww What is an embedded Web server? OverviewHP Web Jetadmin and the HP Embedded Web Server FeaturesAdditional features with a permanent storage device Opening the HP Embedded Web Server Login and logoffSystem requirements To log in as an administrator Callout EWS screen Description More information Feature Navigating through the HP Embedded Web ServerHp instant Viewing product status from the Information screens Device Status Server onEnww Configuration Web Server on Supplies Status Event Log Usage Device Information Control Panel Print Printing a file from the Print screen Configuring the product from the Settings screens Configure Device Information menuUsing the menus on the Configure Device screen Mail ServerConfiguring outgoing e-mail Configuring incoming e-mailAlerts Using the Alerts screen with a product To configure alertsEnww Enww Enww To test the configuration of a destination list Sending e-mail commands to the product To delete destinations and destination listsDoes not send a message in response AutoSend To turn on the AutoSend feature Set Password SecurityEdit Other Links Adding a link Removing a linkDevice Information Language Date & Time Embedded Web Server onWake Time Enww Managing network operation from the Networking screens OverviewHelp Click Help for more information about the options on Using the Other Links as a resource How hp instant support works Hp instant supportOrder Supplies Information you can get from hp instant supportShow Me How My Service Provider and My Service ContractProduct Support Enww Index Enww Enww Enww Page Hewlett-Packard Development Company, L.P