BenQ PE5120 Troubleshooting, Optional accessories, Ordering spare parts or getting information

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Power cord (Switzlerland)	27.01218.051	Soft carry case	47.J9904.001
Power cord (Australia)	27.01343.001	Remote control	56.26J98.001
Optional accessories
Description of parts	Part number	Description of parts	Part number
200W lamp module	59.J9901.CG1	DVI-D cable	50.J5702.501
Ceiling mount kit	60.J7683.001

Ordering spare parts or getting information

For product information, product assistance, service information, or to order accessories, please visit the BenQ Corporation website at http://www.BenQ.com.

Troubleshooting

	Problem	Cause	Remedy
		There is no power from the power	Plug the power cord into the AC inlet on
		cable.	the rear of the projector, and plug the
			power cord into the power outlet. If the
	The projector		power outlet has a switch, make sure that
	The projector		it is switched on.
	does not turn on.
	does not turn on.	Attempting to turn the projector on	Wait until the cooling down process has
		again during the cooling process.	completed.

		The lamp cover is not securely	Correctly attach the lamp cover.
		attached.

		The video source is not turned on	Turn the video source on and check that
		or connected correctly.	the signal cable is connected correctly.

		The projector is not correctly	Check the connection.
		connected to the input source
	No picture.	device.

		The input signal has not been	Select the correct input signal with the
		The input signal has not been	Select the correct input signal with the
		correctly selected.	Input buttons on the remote control or
			Source on the projector.

		The lens cap is still attached to the	Remove the lens cap.
		lens.

	Image is	The connection cables are not	Correctly connect the cables to the
	Image is	securely connected to the	appropriate terminals.
	unstable.	securely connected to the	appropriate terminals.
	unstable.	projector or the signal source.
		projector or the signal source.

		The projection lens is not correctly	Adjust the focus of the lens using the
		focused.	focus ring.

	Picture is	The projector and the screen are	Adjust the projection angle and direction
	Picture is	not aligned properly.	as well as the height of the projector if
	blurred.	not aligned properly.	as well as the height of the projector if
	blurred.		necessary.
			necessary.

		The lens cap is still attached to the	Remove the lens cap.
		lens

		The batteries are out of power.	Replace both of the batteries with new
	Remote control		ones.

		There is an obstacle between the	Remove the obstacle.
	does not work	There is an obstacle between the	Remove the obstacle.
	does not work	remote control and the projector.
	correctly	remote control and the projector.

		You are too far away from the	Stand within 6 meters (19.5 feet) of the
		You are too far away from the	Stand within 6 meters (19.5 feet) of the
		projector.	projector.

Additional information

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Contents Welcome Disclaimer CopyrightTable of Contents Additional information Using the on-screen display menusSafety instructions Safety, regulatory and legal informationFCC statement for U.S. users EEC statement for European usersMoisture condensation Avoid using volatile liquidsDisposal Accessories FeaturesOverview Projector exterior viewFront adjuster foot Lamp door Rear adjuster feet Rear connector panelRear side Bottom sideControls and functions Remote controlProjector Preset Refer to page 17 for more information Replacing the batteries in the remote controlDefault Aspect buttonsChoosing a location Positioning your projectorWidescreen ratio screen dimension table Ceiling installation for a 169 ratio screenObtaining a preferred projected image size Type inch Height cm Width cm Min. cmType Height Width Min Standard ratio screen dimension tableWide Inch Connecting video inputs Connecting various equipmentConnecting a computer Connecting component-video devicesTurning the power on Using the projector and remote controlSwitching input signals Adjusting the imageCorrecting Keystone picture distortion Auto-adjusting the imagePersonalizing the projector menu display Optimizing the imageDVI-A / DVI-D Video input Component Video / RCA Analog Video / S-Video inputPower indicator light flashes and the lamp shuts Turning the power offHow to use the on-screen display menus Using the on-screen display menusMenu structure Dark areas is visible Picture menuPro-picture menu Setting menuAdvance menu Information menuCare of the projector Additional informationReplacing the lamp Contact your BenQ dealer for assistance Move the latch to another end as shown in the picture Resetting the lamp counterService information Indicator lightsWhen the projector is in a normal state When the projector is in an abnormal stateOptional accessories TroubleshootingOrdering spare parts or getting information Dimensions SpecificationsOptical characteristics General characteristics