setup and changing the switch positions 1 and 2 in the printer setup window to ON may help.
3.Paper Jam Problems
Paper is jammed inside the printer – Turn off the printer and open the top hood by releasing the hood lock. Remove the jammed paper and reinstall the paper roll. Close the hood properly and firmly. Then turn on the printer for operation.
If the auto cutter is jammed, the print hood will be locked. Please first resolve the auto cutter problems per description in next item and then come back to deal with the paper jam. Never force open the top hood. Please also clear away any contaminants accumulated in the cutter track above the thermal elements.
Auto Cutter Blade
The blade is completely out from its track in this sample picture for the reader to see where to find the cutter track.
4.Auto Cutter Problems
In case any foreign materials like a staple or paper clip or excessive paper scraps fall into the auto cutter mechanism the auto cutter may lock up and so does the print hood. In such case, please push the cutter cover down and forward as in the right picture to access the adjustment mechanism for cutter position.
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