Troubleshooting

QUICK LINKS

Contents

Index

Ordering Parts

Product Information

Regulatory Compliance

Warranty

GETTING STARTED

About the Display

Unpack Display

Identify Components

INSTALLING THE DISPLAY

Connect Power

Connect Video

Connect Audio

Connect Touch Screen

Power Management System

USING THE CONTROLS

Display Controls

OSD Menu

Function Menus

OSD Lockout

DDC Change

APPENDIXES

Technical Information Troubleshooting

Problem: Display indicates “No Video”

When the display is powered-on and no video signal is being received, the No Video message appears until the display enters power-saving mode.

Solution: Ensure that the video cable is connected to the user system and the display.

Problem: No image on screen

Solution: To produce an image on the LCD screen, follow these steps:

1Make sure that the power indicator on the display is illuminated, all connections are secure, and the system is running on a supported video timing mode.

2If the power LED is not lit, secure the AC power connector. If the AC adapter has an LED, verify that the LED is illuminated. If it is not, speak with customer support.

3Turn the display off and then turn it back on.

4If one is available, connect your system to another VS15 display. If the system functions properly with the alternate display, but not with the VS15XAD display, and the VS15XAD display’s power LED is blinking, the output timing of the computer’s video board may be out of the display’s synchronous range. Change to an alternate mode that is listed in Appendix A or connect to an alternate video source and repeat steps 1 and 2.

5Ensure that the computer’s video port is enabled. This is a function of the video board in the user computer system. Refer to the video board documentation for instructions on how to enable the video port.

6If the system does not function with either the alternate display or the VS15XAD display, get help from technical support.

VS15 Display