Onkyo TX-SR804E instruction manual Troubleshooting, Power, Audio

Page 91
Troubleshooting

TX-SR804/804E_En.book Page 91 Monday, September 4, 2006 9:34 AM

Troubleshooting

If you have any trouble using the AV receiver, look for a solution in this section. If you can’t resolve the issue yourself, contact your Onkyo dealer.

Power

Can’t turn on the AV receiver

•Make sure that the power cord is plugged into the wall outlet properly.

•Unplug the power cord from the wall outlet, wait 5 seconds or more, then plug it in again.

The AV receiver turns off as soon as it’s turned on

•The amp protection circuit has been activated. Remove the power cord from the wall outlet immedi- ately. Disconnect all speaker cables and input sources, and leave the AV receiver with its power cord discon- nected for 1 hour. After that, reconnect the power cord and set the volume to maximum. If the AV receiver stays on, set the volume to minimum, disconnect the power cord, and reconnect your speakers and input sources. If the AV receiver turns off when you set the volume to maximum, disconnect the power cord, and contact your Onkyo dealer.

Audio

There’s no sound or it’s very quiet

•Make sure that the digital input source is selected properly (page 45).

•Make sure that all audio connecting plugs are pushed in all the way (page 24).

•Make sure that the polarity of the speaker cables is correct, and that the bare wire is in contact with metal part of each speaker terminal (page 21)

•Make sure that the speaker cables are not shorting.

•Check the volume (page 48). The AV receiver is designed for home theater enjoyment and has a wide volume range for precise adjustment.

•If the MUTING indicator is shown on the display, press the remote controller’s [MUTING] button to unmute the AV receiver (page 58).

•While a pair of headphones is connected to the PHONES jack, no sound is output by the speakers (page 59).

•Check the digital audio output settings on the con- nected device. On some games consoles, such as those that can play DVDs, the default setting is off.

•With some DVD-Video discs, you need to select an audio format from a menu.

•If your turntable uses an MC cartridge, you must con- nect an MC head amp, or an MC transformer

(page 35).

•Check the speaker settings (pages 70–75).

•The input signal format is set to PCM or DTS. Set it to Auto (page 80).

•If there’s no sound from a DVD player connected to an HDMI IN, check the DVD player’s output settings, and be sure to select a supported audio format.

Only the front speakers produce sound

•When the Stereo listening mode is selected, only the front speakers and subwoofer produce sound.

•In the Mono listening mode, only the front speakers output sound when the Output Sp setting is set to Front (page 68).

•Make sure the speakers are configured correctly (pages 70, 71).

Only the center speaker produces sound

•If you use the Pro Logic IIx Movie or Pro Logic IIx Music listening mode with a mono source, such as an AM radio station or mono TV program, the sound is concentrated in the center speaker.

•In the Mono listening mode, only the center speaker outputs sound when the Output Sp setting is set to Center (page 68).

•Make sure the speakers are configured correctly (pages 70, 71).

The surround speakers produce no sound

•When the Stereo or Mono listening mode is selected, the surround speakers produce no sound.

•Depending on the source and current listening mode, not much sound may be produced by the surround speakers. Try selecting another listening mode.

•Make sure the speakers are configured correctly (pages 70, 71).

The center speaker produces no sound

•When the Stereo listening mode is selected, the center speaker produces no sound.

•In the Mono listening mode, only the front speakers output sound when the Output Sp setting is set to Front (page 68).

•Make sure the speakers are configured correctly (pages 70, 71).

The surround back speakers produce no sound

•The surround back speakers are not used with all lis- tening modes. Select another listening mode

(page 60).

•Not much sound may be produced by the surround back speakers with some sources.

•Make sure the speakers are configured correctly (pages 70, 71).

•When the ZONE 2 SPEAKERS terminals are used, playback in the main room is reduced to 5.1-channels, and the surround back speakers produce no sound (page 82).

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Contents AV Receiver ContentsTX-SR804 TX-SR804E Instruction ManualAVIS Important Safety InstructionsFor European Models PrecautionsMemory Backup For British modelsFor Canadian Models Supplied AccessoriesPrecautions—Continued For U.S. modelsAudio/Video FeaturesAmplifier ProcessingMain Room Multiroom CapabilityZone 2 Sub Room Connection ContentsTurning On & First Time Setup IntroductionFront Panel Getting to Know the AV ReceiverK L M N O P QRS T U V W Getting to Know the AV Receiver—ContinuedOn European Model 3Listening mode and format indicators Display1MUTING indicator 2ZONE 2 indicatorGetting to Know the AV Receiver—Continued Rear PanelNRS232 Getting to Know the AV Receiver—ContinuedNotes Remote ControllerInstalling the Batteries Using the Remote ControllerAbout the Remote Controller Modes Remote Controller—ContinuedRECEIVER/TAPE Mode ASTANDBY button Remote Controller—ContinuedRemote Controller—Continued DVD ModeRemote Controller-Continued CD, MD, and CDR ModesRemote Controller—Continued HDD ModeCenter speaker Connecting Your SpeakersEnjoying Home Theater Front left and right speakersUsing Dipole Speakers Connecting Your Speakers—ContinuedConnecting Your Speakers Connecting a Powered SubwooferConnecting the Speaker Cables Speaker Connection PrecautionsConnecting Your Speakers—Continued Connecting the Indoor FM Antenna Connecting AntennaConnecting the AM Loop Antenna Notes Connecting Antenna—ContinuedConnecting an Outdoor FM Antenna Connecting an Outdoor AM AntennaAV Connection Color Coding Connecting Your ComponentsAbout AV Connections Optical Digital JacksAudio Connection Formats Connecting Your Components—ContinuedWhich Connections Should I Use? Video Connection FormatsHint Connecting a TV or ProjectorC B a Connecting Your Components—Continuedor the other Connecting a DVD playerConnecting Your Components—Continued C B aConnecting Your Components—Continued Hooking Up the Multichannel DVD Input7.1 ch 5.1 chHint Connecting a VCR or DVD Recorder for PlaybackConnecting Your Components—Continued C B aConnecting Your Components—Continued Connecting a VCR or DVD Recorder for RecordingSatellite, cable, set-topbox, etc Connecting Your Components—ContinuedC B a HintAbout Copyright Protection Connecting Components with HDMIAbout HDMI Supported Audio FormatsAudio Signal Flow Chart Making HDMI ConnectionsConnecting Your Components—Continued Video Signal Flow ChartS-Videooutput Connecting Your Components—ContinuedSignal flow VIDEO 4 INPUT S VIDEOConnecting Your Components—Continued Connecting a CD PlayerConnecting a Turntable a INConnecting Your Components—Continued Connecting a Power AmplifierFor HDD-compatiblecomponents that Connecting an HDD-compatibleComponentConnecting the Power Cords of Other Components Connecting Your Components—ContinuedNotes Connecting Onkyo ComponentsConnecting the Power Cord Connecting Your Components—ContinuedTurning On and Standby Turning On the AV ReceiverSmooth Operation in a Few Easy Steps AV receiver is connected First Time SetupAutomatic Speaker Setup NotesCheck the Results First Time Setup—ContinuedCancel Apply the ResultsUsing a Powered Subwoofer First Time Setup—ContinuedDistance Error Changing the Speaker Settings ManuallyFirst Time Setup—Continued HDMI Video SetupSetup closes Setup closes Component Video SetupFirst Time Setup-Continued Press the SETUP buttonSetup closes Digital Audio Input SetupFirst Time Setup—Continued Press the SETUP buttonSetup closes Changing the Input DisplayMinimum Speaker Impedance First Time Setup—ContinuedSetup closes TV Format Setup not North American modelsAM Frequency Step Setup on some models First Time Setup—ContinuedBasic AV Receiver Operation Playing Your AV ComponentsDisplaying AM/FM Radio Information Tuning into AM/FM Radio StationsListening to the Radio Listening to AM/FM StationsNotes Using RDS European Model OnlyListening to the Radio—Continued RDS Program Types PTYListening to the Radio—Continued Displaying Radio Text RTListening to Traffic News TP Finding Stations by Type PTYListening to the Radio—Continued Setting the Satellite Radio ModeNorth American Models Only Listening to XM Satellite RadioListening to the Radio—Continued Connecting the XM Mini-Tunerand Home DockSigning Up for XM Satellite Radio Selecting XM Satellite Radiobuttons to select a category Selecting XM Radio ChannelsListening to the Radio—Continued You can also use the Left and RightSetup closes Displaying XM Radio InformationPositioning the XM Antenna 1.Channel name 2.Channel number & Preset numberThe MEMORY indicator appears and Presetting AM, FM, and XM StationsSelecting Presets Deleting PresetsInput Channel Using the Multichannel DVD InputMultichannel DVD Input Settings Using the Multichannel DVD InputMuting the AV Receiver Adjusting Speaker LevelsSetting the Display Brightness Common FunctionsDisplaying Source Information Using the Sleep TimerUsing Headphones Common Functions—ContinuedSelecting on the AV Receiver Using the Listening ModesSelecting with the Remote Controller Selecting the Listening ModesUsing the Listening Modes—Continued Using the Listening Modes—Continued About the Listening ModesUsing the Listening Modes—Continued Onkyo Original DSP ModesNotes RecordingRecording the Input Source Recording Audio and Video from Separate SourcesAbout the Onscreen Setup Menus Onscreen Setup MenusThe menu for the selected setting Adjusting the Listening ModesAudio Adjust Menu Using the Re-EQFunctionNeo:6 Music Adjusting the Listening Modes—ContinuedTone Control Settings PL IIx and Neo:6 Settings PL IIx Music 2 ch onlyMultiplex Dolby Digital SettingsMono/Multiplex Settings Mono LFE Level SettingWhen you’ve finished, press the Default Listening ModesAdjusting the Listening Modes—Continued SETUP buttonSpeaker Configuration Advanced SetupSpeaker Setup The Speaker Setup menu appearsSetup closes Advanced Setup—ContinuedLow-PassFilter for the LFE Channel Subwoofer ModeSetup closes Speaker DistanceAdvanced Setup—Continued The Speaker Setup menu appearsThe Speaker Setup menu appears Speaker Level CalibrationAdvanced Setup-Continued lute volume setting 82. If you normally listen at0–1ft 0–0.3m Default: Select this THX Audio SetupAdvanced Setup—Continued The Speaker Setup menu appearsThe Equalizer Settings menu appears Equalizer SettingsAdvanced Setup—Continued The Speaker Setup menu appearsTo name an AM or FM radio preset Input SetupCharacter Edit Advanced Setup-ContinuedAdvanced Setup—Continued IntelliVolumeVolume Setup PreferencesOSD Position OSD SetupHDMI Setup Lock SetupAdvanced Setup—Continued Changing the Remote Controller’s IDRemote IDs Changing the AV Receiver’s Remote IDPress the SETUP button Digital Input Signal FormatsAdvanced Setup—Continued SETUP buttonAdvanced Setup-Continued Correcting Sound and Picture SyncZone Connecting ZoneUsing an Amp in Zone Using Only Speakers in ZoneControlling Zone 2 from the AV receiver Powered Zone 2 SettingUsing Zone Zone 2—ContinuedTo Mute Zone Controlling Zone 2 with the Remote ControllerAdjusting the Volume for Zone Zone 2—ContinuedZone 2-Continued Using a Multiroom Kit with a CabinetUsing a Multiroom Kit with Zone Using a Multiroom Kit with Other ComponentsThe Remote indicator flashes twice Entering Remote Control CodesControlling Other Components remote control codeThe Remote indicator flashes five Resetting the Remote ControllerResetting the REMOTE MODE Buttons Controlling Other Components—Continuedremote controller mode Cancels functionsCancels functions Adjust the TV’s volumethe Remote indicator flashes twice Learning Commands from Other Remote ControllersControlling Other Components—Continued Deleting Macros Using MacrosMaking Macros Running MacrosPower TroubleshootingAudio Video Troubleshooting—ContinuedOthers Remote ControllerTuner RecordingTroubleshooting—Continued Video Section SpecificationAmplifier Section GeneralONKYO EUROPE UK Office 2 9 3 4 4 3ONKYO U.S.A. CORPORATION ONKYO EUROPE ELECTRONICS GmbH
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