Gateway DPC3925 For Information, If You Have Questions, Technical Support, Customer Service

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For Information

For Information

If You Have Questions

If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Use the following table to find the center in your area.

Region

Assistance Centers

Telephone and Fax Numbers

North America

Atlanta, Georgia

Technical Support

South America

United States

For Digital Broadband Delivery System products only, call:

Central

 

 

Toll-free: 1-866-787-3866

America

 

 

Local: 770-236-2200

 

 

 

 

 

Fax: 770-236-2488

 

 

For all products other than Digital Broadband Delivery

 

 

System, call:

 

 

Toll-free: 1-800-722-2009

 

 

Local: 678-277-1120

 

 

Fax: 770-236-2306

 

 

Customer Service

 

 

Toll-free: 1-800-722-2009

 

 

Local: 678-277-1120

 

 

Fax: 770-236-5477

Europe

European Technical

Telephone: 32-56-445-197 or 32-56-445-155

 

Assistance Center

Fax: 32-56-445-061

 

(EuTAC), Belgium

 

 

 

 

 

 

Asia-Pacific

Hong Kong, China

Telephone: 011-852-2588-4745

 

 

Fax: 011-852-2588-3139

 

 

 

Australia

Sydney, Australia

Telephone: 011-61-2-8446-5374

 

 

Fax: 011-61-2-8446-8015

 

 

 

Japan

Tokyo, Japan

Telephone: 011-81-3-5322-2067

 

 

Fax: 011-81-3-5322-1311

 

 

 

 

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Contents Important Safety Instructions This DocumentImportant Safety Instructions Mitteilung für CATV-Techniker Aviso a los instaladores de sistemas CatvPower Source Warning Ground the ProductVerify the Power Source from the On/Off Power Light Protect the Product from LightningTelephone Equipment Notice Check Product SafetyProtect the Product When Moving It Dynamic Frequency Selection DFS Dual Band Frequencies Declaration of ConformityCanada EMI Regulation Australia Radiation Exposure StatementsCanada CE Compliance National Restrictions France Italy LatviaAntennas Benefits and Features IntroductionIntroduction Whats In the Carton? Front Panel Description Back Panel Description Back Panel Description What Are the System Requirements for Internet Service? Minimum System Requirements for a PCMinimum System Requirements for Macintosh System Requirements for an Ethernet ConnectionDo Not Have a High-Speed Internet Access Account Already Have an Existing High-Speed Internet Access Account Want to Use the Application Server for Telephone ServiceRev a How Do I Mount the Modem on a Wall? Optional Before You BeginLocation and Dimensions of the Wall-Mounting Slots Mounting the Residential Gateway on a Wall What Are the Requirements for Telephone Service? Telephone Wiring RequirementsNumber of Telephone Devices Telephone Device TypesConnecting and Installing Internet Devices To connect devicesRev a Rev a How Do I Configure My Docsis Residential Gateway? Logging in to the Gateway for the First TimeHow Do I Configure My Docsis Residential Gateway? Setup Quick Setup Configuring Quick Settings Wlan LAN Setup Lan SetupConfiguring Your Network Settings Dhcp  Connected Devices Summary Pre-assigned Dhcp IP Addresses Starting IP AddressSetup Ddns Disabling Ddns Factory Default Settings DdnsWi-Fi Protected Setup WPS Configure Wireless SettingsWireless Basic Settings WPS Push Button Setup Option Section Field Description Basic SettingsWi-Fi Protected Setup Configuration WPS Setup Using the Gateway PIN Option Section Field Description Basic Settings Wireless Network Wireless ConfigurationNetwork Mode Only, B/G Mixed, B/G/N Mixed factory defaultWireless Wireless Security Section Field Description Wireless Network Name SsidBssid Broadcast SsidWireless Security Page Description Section Field Description Wireless Wireless Security ModeWEP Field DescriptionsWPA Security for Personal Networks WPA or WPA2 Personal ModesConfigure Wireless Settings Wireless MAC Filter Wireless MAC Filter Page DescriptionMAC Address Filter List Wireless Advanced SettingsSection Field Description Access Access Restriction Wireless Advanced Settings Page Description CTS Protection Mode Beacon IntervalRTS Threshold Section Field Description Dtim IntervalFragmentation Threshold WDS Wireless WDS SettingsWireless WDS Settings Page Description Disable Wireless QoSWireless QoS Page Description Enable Section Field Description No ACKSection Field Description Firewall SPI Firewall Protection Configure SecuritySecurity Firewall Block IP Flood Detection checked factory default Section Field Description Filters Filter ProxyBlock Pop-Up Windows Block Web Page CookiesDisable Pptp Passthrough Security VPN PassthroughVPN IPSec PassthroughSecurity VPN Security VPN Tunnel Page Description Key Management Key Exchange Method Section Field Description RemoteFqdn Manual Section Field Description KeyAuto IKE Advanced Settings Phase 1 Operation ModeSection Field Description Status Connected or DisconnectedView Log Access Restrictions MAC Address Filtering Control Access to the GatewayAccess Restrictions IP Address Filtering Function Keys Access Restrictions Basic Rules Parental Control check box and click Apply Add RuleRemove Rule Keyword ListBlock Access to Websites Section Field Description Override the PasswordRe-Enter Password Access DurationAccess Restrictions Time of Day Rules Access Restrictions Time of Day Rules Page DescriptionAccess Restrictions User Setup Access Restrictions User Setup Page Description Access Restrictions Local Log Section Field Description Inactivity TimeConfigure Applications and Gaming OverviewApplications & Gaming Port Filtering Applications and Gaming Port Filtering Page DescriptionUDP Applications & Gaming Port Range ForwardingTCP Applications and Gaming Port Range Forward Page Description Section Field Description Port Range Forwarding StartEnd IP AddressApplications & Gaming Port Range Triggering Forwarded Range Start PortApplications & Gaming DMZ Section Field Description End PortApplications and Gaming DMZ Page Description DMZDMZ Hosting Select the desired optionManage the Gateway Administration ManagementAdministration Management Page Description WAN MTU Field Description Remote Access Remote Management Management PortUPnP IgmpAdministration Reporting Section Field Description Reporting Mail AlertsSmtp Mail Server Mail Address for Alert LogsView Log Administration Diagnostics Administration Backup & Restore Administration Factory Defaults Restore Factory DefaultsMonitor Gateway Status Status GatewayMAC Address CM MAC Address Current TimeStatus Local Network Section Field Description Internet Connection IP AddressDNS1-3 WinsEnd IP Address Status Wireless Status Wireless Page Description Network Name SsidWide Channel SecurityStatus Docsis WAN Docsis WAN Page DescriptionMonitor Gateway Status Frequently Asked Questions How Do I Configure TCP/IP Protocol?How Do I Renew the IP Address on My PC? What if I dont subscribe to cable TV? How do I arrange for installation?Renewing the IP Address on Windows NT, 2000, or XP Systems Common Troubleshooting Issues Dont understand the front panel status indicatorsHow does the residential gateway connect to my computer? Can I watch TV and surf the Internet at the same time?Tips for Improved Performance Check and CorrectFront Panel LED Status Indicator Functions Step100 Rev a Normal Operations AC Power applied Front Panel LED Status Indicators During Normal ConditionsFront Panel LED Status Indicators During Special Conditions Special ConditionsTrademarks DisclaimerDocumentation Copyright Notice Software and Firmware UseCustomer Service For InformationIf You Have Questions Region Assistance Centers Telephone and Fax Numbers