Onkyo DV-C501 Troubleshooting, Symptoms and Corrections, Symptom Cause Correction

Troubleshooting

If your DV-C501 does not seem to work as expected, check the following table for the possible cause before contacting your ONKYO dealer or service.

Symptoms and Corrections

Symptom		Cause	Correction	Page
No power.	•	The power plug is disconnected.	• Insert the power plug firmly.	10, 11
No picture.	•	The TV is not set to receive DVD signal	• Select the appropriate video input mode on	14
		output.	the TV so that the DV-C501’s picture appears
			on the TV screen.
	•	The video cable is not securely connected.	• Connect the video cable into the jacks	10-13
			securely.
No sound.	•	The DV-C501 has not been selected as	• Select the input source on the amplifier or	14
		input source on the amplifier or receiver.	receiver that corresponds to the input(s) the
			DV-C501 is connected to.
	• The audio cables are not securely		• Connect the audio cable securely.	10-13
		connected.
	• The device you connected the DV-C501’s		• Switch on the amplifier or receiver.	–
		audio outputs to is switched off.
	• The output sound type setting is not		• Select the appropriate audio settings.	29,32
		correct.		36
The picture occasionally	•	The disc is dirty.	• Eject the disc and clean it.	9
distorts.
	• The Fast Forward or Fast Reverse function		• Sometimes a small amount of picture	–
		is active.	distortion may be noticeable. This is not a
			malfunction.
Unstable brightness or	•	This is caused by the copy protection	• Connect the DV-C501 directly to the TV.	10
picture noise.		signal.	Never route its picture signal via a VCR or
			other video device (“daisy chain”).
The DV-C501 won’t start	•	No disc is inserted.	• Insert a disc. (Check whether the “DVD”,	42
playback.			“VCD” or “CD” indicator lights.)
	•	The inserted disc cannot be read.	• Insert a playable disc. (Check the disc type	9
			and color system.)
	• The disc is placed upside down.		• Insert the disc with the playback side down.	14
	• The disc is not placed within the guide.		• Place the disc correctly inside the guide.	14
	• The disc is dirty.		• Clean the disc.	9
	•	The Parental Lock function is on.	• Cancel the Parental Lock function or select	32,33
			another Parental Lock level.	37
You hear a voice that	•	The DVD video disc contains an Extended	• Switch off the Extended Audio Feature.
describes the action.		Audio Feature track that is being played		36
		back.
The buttons do not work.	•	Power supply fluctuations or other	• Turn the power on or off with the POWER
		abnormalities such as static electricity may	button. Or disconnect the power plug and	–
		interrupt correct operation.	insert it into the wall outlet again.
The remote controller	•	The remote controller is not pointed at the	• Point the remote controller at the remote	8
does not work properly.		remote sensor of the DVD Changer.	sensor of the DVD Changer.
	• The remote controller is too far from the		• Operate the remote controller within about	8
		DVD Changer.	5 m.
	• The batteries in the remote controller are		• Replace the batteries with new ones.	8
		exhausted.

This unit contains a sensitive microcomputer that, under certain circumstances, might fail to operate due to excessive noise interference. In such case, disconnect the power cord from the wall outlet, wait five seconds and connect the power cord again.

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