Technicolor - Thomson ST516V6 setup guide LED Diagnostics, Checking the LEDs

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Chapter 4

Troubleshooting

4.2LED Diagnostics

Checking the LEDs

After establishing a connection with the Internet, at least the following LEDs should solidly light green: Power, DSL, Internet.

LED status

Possible solutions

 

 

No LEDs are lit

The Thomson Gateway is not turned on, or turned off.

 

> Make sure the Thomson Gateway is plugged into an electrical outlet.

 

> Make sure you are using the correct power supply for your Thomson

 

Gateway. The Thomson Gateway electrical power requirements are

 

indicated on the label on the bottom of your Thomson Gateway.

 

> Make sure the Thomson Gateway is turned on.

 

> Unplug the Thomson Gateway, restart your computer and then plug the

 

Thomson Gateway back in.

 

 

Power LED is lit red or

The Thomson Gateway is malfunctioning or not able to start up.

flashing amber

> Fully unplug the Thomson Gateway from your computer and disconnect

 

it from its power supply. Wait five seconds, connect the Thomson

 

Gateway again and turn it back on.

 

 

DSL LED is flashing green

Your DSL service is unable to synchronise.

or no DSL LED

> Make sure the Thomson Gateway is plugged into the DSL-enabled phone

 

line.

 

> Make sure micro-filters are correctly fitted (if not, it is very likely that your

 

regular telephone service is not working properly).

 

> Make sure you have the correct Thomson Gateway variant (ISDN or

 

POTS) according the DSL/phone service provided to your premises.

 

> If you have previously had a working connection, call your ISP to check

 

for service outages.

 

 

No Ethernet LED

No Ethernet connectivity:

 

> Make sure the Ethernet cable(s) are firmly connected to the 10/100Base-T

 

port.

 

> Make sure you are using the correct cable type for your Ethernet

 

equipment.

 

> Make sure the Ethernet NIC driver is correctly installed and enabled on

 

your computer. Power safe options for the Ethernet NIC should preferably

 

be disabled.

 

 

Red Internet LED or No

> There was an authentication failure. This will usually present itself as an

Internet LED

error message regarding an incorrect password.

 

„ Check whether your user name is correct. For ADSL connections, the

 

user name is normally in the form of username@ISP.

 

„ Check whether your password is correctly entered. The password is

 

case sensitive.

 

If you continue to get password failures, contact your ISP.

 

> The wrong service profile was selected. Restart the setup of your

 

Thomson Gateway, and make sure to select the correct service profile.

 

 

E-DOC-CTC-20060911-0017 v2.0

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Contents Thomson ST516v6 Page Thomson ST516v6 Copyright Contents Contents Symbols Used About this Installation and Setup GuideDocumentation and software updates Typographical ConventionsAbout this Installation and Setup Guide Introduction Introducing the Thomson GatewayIdentifying your Thomson Gateway DSL variantsChapter Adsl service Basic InstallationBefore you begin Computer requirementsSetup possibilities Mounting your Thomson GatewayWall mount Internet connectivity setup Installing your Thomson GatewayConnecting the cables wait Guided InstallationQuick-Install Wizard Starting the CD for the first timeClick Set up my Thomson ST to continue Software License Agreement window appears Home Install WizardProceed with Configuring the Internet connection on Configuring the Internet connection Configuring the Thomson Gateway and your computer More on IP settings Finishing the Home Install WizardWeb-based Easy Setup Manual InstallationPreconditions Http interceptUsing Easy Setup Starting the Easy Setup wizardSetup CD Setup CDMaintenance to CD menuChapter Wiring Thomson Gateway Connection EssentialsMaking connections Powering the Thomson Gateway Connections Overview and PoweringDSL connection Network connectionsChanging your password Default user name and passwordPick a task list, click Change my password Basic SecurityChapter Using the Web pages AccessWeb-Based User Interface Embedded pagesToolbox Site MapTroubleshooting Configuration problemsWhat to check Power-cycle the Thomson Gateway Check the wiringChecking the Hardware Test the telephone lineChecking the LEDs LED DiagnosticsChapter Testing your Internet Connection Web DiagnosticsPick a task list, click Check connectivity to the Internet Click Check ConnectivityNo Ethernet activity Thomson Gateway Setup CD Troubleshooting Thomson Gateway CD does not start automaticallyWizard does not detect a connection Thomson Gateway is not responding Cannot view the Thomson Gateway documentationGo to Dock System Preferences Get a warning about active content in Internet Explorer Disable proxy server Easy Setup TroubleshootingPrerequisites Supported Web browsersReset to Factory Defaults Resetting your Thomson GatewayReset to default configuration Chapter Page Thomson Telecom Belgium

ST516V6 specifications

The Technicolor - Thomson ST516V6 is a versatile ADSL modem/router, designed to cater to the growing demands of high-speed internet connectivity in residential and small business environments. This device stands out due to its user-friendly interface, robust performance, and a range of features that enhance internet connectivity and management.

One of the key features of the ST516V6 is its built-in ADSL2/2+ modem, which allows for high-speed internet connection with data rates of up to 24 Mbps. This enables users to enjoy seamless browsing, streaming, and online gaming experiences, which are essential in today’s digital age where internet reliance has surged. Additionally, the ST516V6 is backward compatible with older ADSL technologies, ensuring that it can still be used in various environments without compatibility issues.

The Technicolor ST516V6 also includes multiple connectivity options designed to support various networking needs. With its four Ethernet ports, users can connect multiple devices directly via wired connections, ensuring stable and fast connectivity for devices such as PCs, gaming consoles, and smart TVs. For wireless connectivity, the device is equipped with a Wi-Fi access point that supports the IEEE 802.11 b/g/n standards, providing robust wireless ranges and speeds suitable for everyday internet tasks.

Security is a top priority with the ST516V6, as it features advanced options including WPA/WPA2 encryption for secure wireless communication, along with a built-in firewall to protect against unauthorized access and potential cyber threats. These features ensure that users can navigate the internet safely.

Another noteworthy characteristic of the Technicolor ST516V6 is its management and control functionalities. The user-friendly web interface allows users to easily configure settings, monitor device activity, and manage connected devices. This ensures that network performance can be optimized based on individual needs and preferences.

Moreover, the device comes with Quality of Service (QoS) capabilities, which allows users to prioritize bandwidth for specific applications or devices. This feature is particularly beneficial in households or offices with multiple users or devices competing for bandwidth.

In summary, the Technicolor - Thomson ST516V6 is a reliable modem/router that combines high-speed internet access with a robust set of features and security protocols. Its versatile connectivity options, user-friendly interface, and management capabilities make it an ideal choice for enhancing internet connectivity in various settings.