Technicolor - Thomson ST516V6 Easy Setup Troubleshooting, Prerequisites, Supported Web browsers

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Chapter 4

Troubleshooting

4.5Easy Setup Troubleshooting

Prerequisites

Before you run the Easy Setup on the embedded Thomson Gateway pages, make sure that:

>The necessary connections are made.

>The Thomson Gateway is turned on.

>Your host computer is configured as DHCP client or with a valid fixed IP address.

iIf you have any problems, you can give the host computer a fixed IP address in the same subnet as your Thomson Gateway (If the Thomson Gateway is in its default settings, that is an address between 192.168.1.1 and 192.168.1.253).

If you use fixed IP addresses, the Thomson Gateway has to be configured as DNS server (default).

Supported Web browsers

Your Web browser must be able to run JavaScript.

Disable proxy server

The Easy Setup only works if the proxy server is disabled or bypassed for local addresses. For more information, refer to the Help of your Web browser.

Proceed as follows to disable a proxy server in Internet Explorer:

1In the Internet Explorer menu, choose Tools > Internet Options.

2Click the Connections tab.

3Click the LAN settings... button.

4Clear the Use proxy server box and the Use automatic script box.

!

It is recommended to disable all other network connections on your computer first, except the one connecting to your Thomson Gateway.

Proceed as follows to disable a network connection:

1In the Windows XP taskbar, click the Start button.

2Choose (All) Programs > Control Panel > (Network and Internet Connections >) Network

Connections.

3Right-click the network interface icon you want to disable and choose Disable.

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Contents Thomson ST516v6 Page Thomson ST516v6 Copyright Contents Contents About this Installation and Setup Guide Symbols UsedDocumentation and software updates Typographical ConventionsAbout this Installation and Setup Guide Introducing the Thomson Gateway IntroductionIdentifying your Thomson Gateway DSL variantsChapter Basic Installation Adsl serviceBefore you begin Computer requirementsMounting your Thomson Gateway Setup possibilitiesWall mount Installing your Thomson Gateway Internet connectivity setupGuided Installation Connecting the cables waitQuick-Install Wizard Starting the CD for the first timeClick Set up my Thomson ST to continue Home Install Wizard Software License Agreement window appearsProceed with Configuring the Internet connection on Configuring the Internet connection Configuring the Thomson Gateway and your computer Finishing the Home Install Wizard More on IP settingsManual Installation Web-based Easy SetupPreconditions Http interceptStarting the Easy Setup wizard Using Easy SetupSetup CD Setup CDMaintenance to CD menuChapter Thomson Gateway Connection Essentials WiringMaking connections Connections Overview and Powering Powering the Thomson GatewayDSL connection Network connectionsDefault user name and password Changing your passwordPick a task list, click Change my password Basic SecurityChapter Access Using the Web pagesWeb-Based User Interface Embedded pagesSite Map ToolboxConfiguration problems TroubleshootingWhat to check Check the wiring Power-cycle the Thomson GatewayChecking the Hardware Test the telephone lineLED Diagnostics Checking the LEDsChapter Web Diagnostics Testing your Internet ConnectionPick a task list, click Check connectivity to the Internet Click Check ConnectivityNo Ethernet activity Thomson Gateway CD does not start automatically Thomson Gateway Setup CD TroubleshootingWizard does not detect a connection Cannot view the Thomson Gateway documentation Thomson Gateway is not respondingGo to Dock System Preferences Get a warning about active content in Internet Explorer Easy Setup Troubleshooting Disable proxy serverPrerequisites Supported Web browsersResetting your Thomson Gateway Reset to Factory DefaultsReset to default configuration Chapter Page Thomson Telecom Belgium

ST516V6 specifications

The Technicolor - Thomson ST516V6 is a versatile ADSL modem/router, designed to cater to the growing demands of high-speed internet connectivity in residential and small business environments. This device stands out due to its user-friendly interface, robust performance, and a range of features that enhance internet connectivity and management.

One of the key features of the ST516V6 is its built-in ADSL2/2+ modem, which allows for high-speed internet connection with data rates of up to 24 Mbps. This enables users to enjoy seamless browsing, streaming, and online gaming experiences, which are essential in today’s digital age where internet reliance has surged. Additionally, the ST516V6 is backward compatible with older ADSL technologies, ensuring that it can still be used in various environments without compatibility issues.

The Technicolor ST516V6 also includes multiple connectivity options designed to support various networking needs. With its four Ethernet ports, users can connect multiple devices directly via wired connections, ensuring stable and fast connectivity for devices such as PCs, gaming consoles, and smart TVs. For wireless connectivity, the device is equipped with a Wi-Fi access point that supports the IEEE 802.11 b/g/n standards, providing robust wireless ranges and speeds suitable for everyday internet tasks.

Security is a top priority with the ST516V6, as it features advanced options including WPA/WPA2 encryption for secure wireless communication, along with a built-in firewall to protect against unauthorized access and potential cyber threats. These features ensure that users can navigate the internet safely.

Another noteworthy characteristic of the Technicolor ST516V6 is its management and control functionalities. The user-friendly web interface allows users to easily configure settings, monitor device activity, and manage connected devices. This ensures that network performance can be optimized based on individual needs and preferences.

Moreover, the device comes with Quality of Service (QoS) capabilities, which allows users to prioritize bandwidth for specific applications or devices. This feature is particularly beneficial in households or offices with multiple users or devices competing for bandwidth.

In summary, the Technicolor - Thomson ST516V6 is a reliable modem/router that combines high-speed internet access with a robust set of features and security protocols. Its versatile connectivity options, user-friendly interface, and management capabilities make it an ideal choice for enhancing internet connectivity in various settings.