Technicolor - Thomson ST516V6 setup guide Chapter

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Chapter 4

Troubleshooting

You can find a comprehensive LED overview in the User’s Guide.

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Contents Thomson ST516v6 Page Thomson ST516v6 Copyright Contents Contents Documentation and software updates About this Installation and Setup GuideSymbols Used Typographical ConventionsAbout this Installation and Setup Guide Identifying your Thomson Gateway Introducing the Thomson GatewayIntroduction DSL variantsChapter Before you begin Basic InstallationAdsl service Computer requirementsMounting your Thomson Gateway Setup possibilitiesWall mount Installing your Thomson Gateway Internet connectivity setupQuick-Install Wizard Guided InstallationConnecting the cables wait Starting the CD for the first timeClick Set up my Thomson ST to continue Home Install Wizard Software License Agreement window appearsProceed with Configuring the Internet connection on Configuring the Internet connection Configuring the Thomson Gateway and your computer Finishing the Home Install Wizard More on IP settingsPreconditions Manual InstallationWeb-based Easy Setup Http interceptStarting the Easy Setup wizard Using Easy SetupMaintenance to Setup CDSetup CD CD menuChapter Thomson Gateway Connection Essentials WiringMaking connections DSL connection Connections Overview and PoweringPowering the Thomson Gateway Network connectionsPick a task list, click Change my password Default user name and passwordChanging your password Basic SecurityChapter Web-Based User Interface AccessUsing the Web pages Embedded pagesSite Map Toolbox Configuration problems Troubleshooting What to check Checking the Hardware Check the wiringPower-cycle the Thomson Gateway Test the telephone lineLED Diagnostics Checking the LEDsChapter Pick a task list, click Check connectivity to the Internet Web DiagnosticsTesting your Internet Connection Click Check ConnectivityNo Ethernet activity Thomson Gateway CD does not start automatically Thomson Gateway Setup CD TroubleshootingWizard does not detect a connection Cannot view the Thomson Gateway documentation Thomson Gateway is not respondingGo to Dock System Preferences Get a warning about active content in Internet Explorer Prerequisites Easy Setup TroubleshootingDisable proxy server Supported Web browsersResetting your Thomson Gateway Reset to Factory DefaultsReset to default configuration Chapter Page Thomson Telecom Belgium