Technicolor - Thomson ST516V6 setup guide Get a warning about active content in Internet Explorer

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Chapter 4

Troubleshooting

I get a warning about active content in Internet Explorer

When opening documentation pages from the Setup CD, a warning might be displayed. This may be the case when the pages are opened in Internet Explorer and you are using Microsoft Windows XP with Service Pack 2.

Proceed as follows to view the documentation:

1In Internet Explorer, the following message will appear in the Information Bar:

2Click the Information Bar (with the warning).

3Select Allow Blocked Content. A security warning is displayed:

4Click Yes.

You can now view or print the Thomson Gateway documentation pages.

iThis warning will be displayed every time you consult the documentation. If you do not want this message to be shown in the future, you must allow CDs to run active content on your computer:

1 In the Internet Explorer menu, select Tools > Internet Options.

2 Click the Advanced tab.

3 Under Security, select Allow active content from CDs to run on My Computer.

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Contents Thomson ST516v6 Page Thomson ST516v6 Copyright Contents Contents Typographical Conventions About this Installation and Setup GuideSymbols Used Documentation and software updatesAbout this Installation and Setup Guide DSL variants Introducing the Thomson GatewayIntroduction Identifying your Thomson GatewayChapter Computer requirements Basic InstallationAdsl service Before you beginSetup possibilities Mounting your Thomson GatewayWall mount Internet connectivity setup Installing your Thomson GatewayStarting the CD for the first time Guided InstallationConnecting the cables wait Quick-Install WizardClick Set up my Thomson ST to continue Software License Agreement window appears Home Install WizardProceed with Configuring the Internet connection on Configuring the Internet connection Configuring the Thomson Gateway and your computer More on IP settings Finishing the Home Install WizardHttp intercept Manual InstallationWeb-based Easy Setup PreconditionsUsing Easy Setup Starting the Easy Setup wizardCD menu Setup CDSetup CD Maintenance toChapter Wiring Thomson Gateway Connection EssentialsMaking connections Network connections Connections Overview and PoweringPowering the Thomson Gateway DSL connectionBasic Security Default user name and passwordChanging your password Pick a task list, click Change my passwordChapter Embedded pages AccessUsing the Web pages Web-Based User InterfaceToolbox Site MapTroubleshooting Configuration problemsWhat to check Test the telephone line Check the wiringPower-cycle the Thomson Gateway Checking the HardwareChecking the LEDs LED DiagnosticsChapter Click Check Connectivity Web DiagnosticsTesting your Internet Connection Pick a task list, click Check connectivity to the Internet No Ethernet activity Thomson Gateway Setup CD Troubleshooting Thomson Gateway CD does not start automaticallyWizard does not detect a connection Thomson Gateway is not responding Cannot view the Thomson Gateway documentationGo to Dock System Preferences Get a warning about active content in Internet Explorer Supported Web browsers Easy Setup TroubleshootingDisable proxy server PrerequisitesReset to Factory Defaults Resetting your Thomson GatewayReset to default configuration Chapter Page Thomson Telecom Belgium