TROUBLESHOOTING
If the software does not install correctly, check the following items on your computer. To remove the software, see "Removing the software" (p. 61) in the Operation Manual.
Troubleshooting information can also be found in the README files for each of the software programs. To view a README file, click the "Display README" button in the "Select Packages" screen. (p.4, 6, 8)
MFP driver cannot be installed (Windows 2000/XP)
If the MFP driver cannot be installed in Windows 2000/XP, follow these steps to check your computer's settings.
Plug and play screen does not appear (when using a USB cable)
If the Plug and Play screen does not appear after you connect the machine to your computer with a USB cable and turn on the machine, follow the steps below to verify that the USB port is available.
1 Click the "start" button and then click "Control Panel".
In Windows 2000, click the "Start" button, select "Settings", and then click "Control Panel".
2 Click "Performance and Maintenance", and then click "System".
In Windows 2000,
3 Click the "Hardware" tab and then click the "Driver Signing" button.
4 Check "What action do you want Windows to take?" ("File signature verification" in Windows 2000).
If the option "Block" has been selected, it will not be possible to install the MFP driver. Select the option "Warn" and then install the MFP driver as explained in "INSTALLING THE SOFTWARE".
1 Click the "start" button, click "Control Panel", and then click "Performance and Maintenance".
In Windows 98/Me/2000, click the "Start" button, select "Settings", and then click "Control Panel".
2 Click "System", click the "Hardware" tab, and click the "Device Manager" button.
"Universal Serial Bus controllers" will appear in the list of devices.
• In Windows 98/Me,
Note "System" icon and click the "Device Manager" tab.
•In Windows 2000,
•If the "System" icon does not appear in Windows Me, click "view all Control Panel options".
3 Click the 
icon beside "Universal Serial Bus controllers".
Two items should appear: your controller chipset type and Root Hub. If these items appear, you can use the USB port. If the "Universal Serial Bus controllers" shows a yellow exclamation point or does not appear, you must check your computer manual for USB troubleshooting or contact your computer manufacturer.
4 Once you have verified that the USB port is enabled, install the software as explained in "INSTALLING THE SOFTWARE".
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