Visioneer XP 450 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

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116VISIONEER STROBE XP 450 SCANNER USER’S GUIDE

TROUBLESHOOTING

In addition to the troubleshooting information contained in this section, please see the Readme file on your installation CD. The Readme file contains additional information that may help you diagnose problems with the scanner.

If you try the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, you may have a malfunctioning scanner. Refer to the technical support card that you received with your scanner. Also visit our web site at www.visioneer.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

■Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely.

■Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet.

■Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software files. Try restarting your computer.

■Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner, the hub must have its own power supply. If the hub does not have its own power supply, plug the scanner into a USB port on the computer.

■Did you select another scanning source in the PaperPort Scan Pane? If you use multiple devices with your computer, you may have selected another source for images. Start the PaperPort software and click the Scan icon, then make sure Visioneer Strobe XP 450 is selected as the scanner.

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Contents Visioneer Strobe XP 450 Scanner Users Guide Visioneer Strobe XP 450 Scanner User’s Guide P Y R I G H T I N F O R M a T I O N B L E O F C O N T E N T S Scanning with the Twain Interface from PaperPort WHAT’S in the BOX WelcomeVisioneer Strobe XP 450 Scanner Documentation What YOU NeedAn IBM-compatible Pentium PC, or AMD equivalent with VGA or Svga MonitorBefore YOU Begin InstallationTo assemble the scanner Assemble the ScannerVisioneer Strobe XP 450 Scanner USER’S Guide To install the software Install the SoftwareClick Install Now Select Remind me in 7 days and click OK Visioneer Strobe XP 450 Scanner USER’S Guide Select the option you want Visioneer Strobe XP 450 Scanner USER’S Guide Install the Software To connect your Visioneer Strobe XP 450 scanner Connect the Power SupplyConnect the USB Cable and Turn on the Power Visioneer Strobe XP 450 Scanner USER’S Guide Connect the USB Cable and Turn on the Power Visioneer Strobe XP 450 Scanner USER’S Guide Additional Applications for Your Scanner To install the additional applicationsVisioneer Strobe XP 450 Scanner USER’S Guide To view and save the User Guides To register your scanner Register Your Scanner and Check for UpdatesScanning Load and Scan Documents Cancel button Pause button Check the Scan Settings Before Scanning Load and Scan Documents Scan from the Onetouch Panel Onetouch Properties Window Visioneer Strobe XP 450 Scanner USER’S Guide Color. Black and White. Grayscale Configure Visioneer Strobe XP 450 Scanner USER’S Guide To select new settings Selecting NEW Scan Settings for the Scan ButtonVisioneer Strobe XP 450 Scanner USER’S Guide Setting Destination Application Properties PaperPort Properties Text Documents Properties Visioneer Strobe XP 450 Scanner USER’S Guide Image Documents Properties Storage Properties Click the Storage Layout options you want Email Properties Selecting NEW Scan Settings for the Scan Button Selecting Format Options Text Formats To select a file type for the text format Selecting NEW Scan Settings for the Scan Button To select options Selecting Options for the Scan ButtonSelecting NEW Scan Settings for the Scan Button Visioneer Strobe XP 450 Scanner USER’S Guide Selecting NEW Scan Settings for the Scan Button To create a new configuration Creating a NEW Scan ConfigurationSelecting NEW Scan Settings for the Scan Button Visioneer Strobe XP 450 Scanner USER’S Guide Click the Page Settings tab to select page settings Original Image Click the Advanced Settings tab Device Settings TAB Selecting NEW Scan Settings for the Scan Button Storage Options TAB Archive Setting up multiple folders for transfer to storage Select Transfer to Storage Click the New button Selecting NEW Scan Settings for the Scan Button Scan to multiple storage folders Selecting NEW Scan Settings for the Scan Button To edit or delete a scan configuration Editing or Deleting Scan ConfigurationsSelecting NEW Scan Settings for the Scan Button To configure before scanning Configuring Before ScanningSelecting NEW Scan Settings for the Scan Button Scanning with Optical Character Recognition OCR To select OCR settingsTo scan with OCR Choose OCR optionsSelecting NEW Scan Settings for the Scan Button To scan and burn to a CD Scan and Burn to a CDSelecting NEW Scan Settings for the Scan Button Visioneer Strobe XP 450 Scanner USER’S Guide To scan with event forwarding Scanning with Event ForwardingVisioneer Strobe XP 450 Scanner USER’S Guide To scan and create an Html web Visioneer Strobe XP 450 Scanner USER’S Guide To transfer documents to storage Transferring Scanned Documents to StorageVisioneer Strobe XP 450 Scanner USER’S Guide Your scanned documents will be stored at this location To Transfer Documents to a Server or Mapped Drive Select a mapped drive or server as indicated by the icon Checking the Hardware and Setting the Lamp Power Save Mode Selecting NEW Scan Settings for the Scan Button Visioneer Strobe XP 450 Scanner USER’S Guide Getting Help with the Paperport Software Scanning with the Twain Interface from PaperPortTo access the Twain interface from PaperPort Accessing the Twain Interface from PaperportScan pane Visioneer Strobe XP 450 Scanner USER’S Guide Scanning with the Twain Interface Visioneer Strobe XP 450 Scanner USER’S Guide Scanned item with the red filtered out Visioneer Strobe XP 450 Scanner USER’S Guide Scanning with the Twain Interface Display the Device Configuration Setting UP Paperport to Work with Your Scanner Click Yes recommended then click Next To setupPaperPortSetting UP Paperport to Work with Your Scanner Visioneer Strobe XP 450 Scanner USER’S Guide Setting UP Paperport to Work with Your Scanner Scanning with the WIA Interface To scan using WIA from Microsoft PaintFrom the File menu choose From Scanner or Camera Visioneer Strobe XP 450 Scanner USER’S Guide To select the scanner settings before you scan Fine Tuning Your ScansVisioneer Strobe XP 450 Scanner USER’S Guide Scanning with the Isis Interface Visioneer Strobe XP 450 Scanner USER’S Guide Adjusting the Isis Scan Settings To adjust the Custom Document settings Adjusting the Isis Scan Settings Visioneer Strobe XP 450 Scanner USER’S Guide To clean the ADF Cleaning the Automatic Document FeederTo clear a paper jam Clearing Paper JamsTo replace the ADF Pad assembly Replacing the ADF PAD AssemblyProblem The scanner won’t scan. What’s wrong? TroubleshootingTroubleshooting Problem Description Solution Status Light Troubleshooting CodesUninstalling the Paperport Software HOW to Uninstall Your ScannerDouble-click the Add or Remove Programs icon Unplug the scanner USB cable from the scannerUnplug the scanner USB cable To Install Another DriverADF specifications Optical resolutionScanner dimensions WeightPart Name Visioneer Strobe XP 450 Scanner Parts ListD E Index Index Index Visioneer

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