Visioneer Strobe XP 200 manual Troubleshooting

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TROUBLESHOOTING 37

TROUBLESHOOTING

In addition to the troubleshooting information contained in this section, please see the Readme file in the PaperPort directory on your computer’s hard drive. The Readme file contains additional information that may help you diagnose problems with the scanner.

If you try all the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, you may have a malfunctioning scanner. Please see the technical support card that you received with your scanner for technical assistance telephone numbers. Also visit our web site at www.visioneer.com for additional technical information.

Problem: The scanner icon disappeared from the Windows taskbar.

Check for one of these possible problems:

•Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure all cables are plugged in securely.

•Is the AC adapter plugged in? Make sure the AC adapter is securely plugged into a working electrical outlet.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

•Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely.

•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software files. Try restarting your computer.

•Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner, the hub must have its own power supply. If the hub does not have its own power supply, plug the scanner into a different USB port on the computer.

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Contents Visioneer Strobe XP USB Scanner Installation Guide P Y R I G H T I N F O R M a T I O N B L E O F C O N T E N T S Ii Table of Contents WHAT’S in the BOX WelcomeVisioneer Strobe XP 200 Scanner Documentation What YOU NeedAn IBM-compatible Pentium PC with VGA or Svga MonitorTo install the software Install the SoftwareInstall the Software To connect your Visioneer Strobe XP 200 scanner Connect and Calibrate the ScannerTo calibrate the scanner Scanner Icon To view basic scanner information To open a dialog box to view and edit scanner settingsPrint Guides and Install Other Software Paper Return Options ScanningScanner Settings Double-clickScanners and Cameras To set scanner settingsTo scan using AutoScan Scanning Using the Autoscan FeatureTo open the Configuration dialog box Configuring the Autoscan FeatureAbout the Configuration Dialog BOX Configuring the Autoscan Feature To select new settings for AutoScan Selecting NEW Settings for AutoscanTo create a new configuration Creating a NEW Autoscan ConfigurationVisioneer Strobe XP 200 Scanner Installation Guide To edit a configuration Editing Autoscan ConfigurationsTo set preferences Setting PreferencesConfiguring the Autoscan Feature Scanning from the Paperport Software To scan an item from PaperPort Scan pane Click the Scan button to open the Scan Manager Click Save As to save scan settings for future use Visioneer Strobe XP 200 Scanner Installation Guide To delete a profile you created To create a new profileTo change a profile you created To scan an item Scanning from a Computer Running Windows XPScan pane To select the scanner settings before you scan Scanning from the Paper Port Software To recalibrate your scanner for Windows 98, 2000, or Me Recalibrating Your ScannerTo recalibrate your scanner for Windows XP Visioneer Strobe XP 200 Scanner Installation Guide Troubleshooting Problem How do I uninstall PaperPort? Uninstalling the Visioneer Onetouch Software Uninstalling Your ScannerUninstalling the Paperport Software Visioneer Strobe XP 200 Scanner Specifications Visioneer Strobe XP 200 Scanner Installation Guide D E Index