Visioneer 430 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

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TROUBLESHOOTING 81

TROUBLESHOOTING

In addition to the troubleshooting information contained in this section, please see the Readme file on your installation CD. The Readme file contains additional information that may help you diagnose problems with the scanner.

If you try the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, visit our web site at www.visioneer.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible causes:

■Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely.

■Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet.

■Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software files. Try restarting your computer.

■Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner, the hub must have its own power supply. If the hub does not have its own power supply, plug the scanner into a USB port on the computer.

■Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices with your computer, you may have selected another source for images. Start the PaperPort software and click the Scan icon, then make sure Visioneer Patriot 430 is selected as the scanner.

Problem: During installation I got the error message: PaperPort Installation is not complete. What do I do?

The installation procedure was not successful. You need to reinstall the PaperPort software.

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Contents Visioneer Patriot 430 Scanner Users Guide Visioneer Patriot 430 Scanner User’s Guide Visioneers Limited Product Warranty B L E O F C O N T E N T S Scanning from the Twain Interface Welcome WHAT’S in the BOXVisioneer Patriot 430 Scanner IBM-compatible Pentium 4 PC, or AMD equivalent with What YOU NeedDocumentation VGA or Svga MonitorInstallation Before YOU BeginAssemble the Scanner Install the Software To install the softwareClick Install Now Welcome to the OneTouch 4.0 Setup Wizard opens Click Next Select Remind me in 7 days and click OKInstall the Software Visioneer Patriot 430 Scanner USER’S Guide Connect the Power Supply To connect your Visioneer Patriot 430 scannerPower Connect the USB Cable and Turn on the Power Additional Applications Available with Your To install the additional applicationsScanner Software About the SoftwareSelect Install OmniPage Pro View and Save the User Guides Readme file has late-breaking news about your scanner Register Your Scanner and Check for Updates To register your scannerScanning Load Documents to Scan Scanning from Onetouch Scan from the Buttons on the Scanner Using the Onetouch Button Panel Scan from the Onetouch Button PanelDefault Onetouch Settings on Your Scanner Configuring the Onetouch Buttons To open the OneTouch Properties windowSelecting NEW Settings for a Button Renaming a Onetouch Button Creating a NEW Scan Configuration To create a new configurationOn the Scan Configuration Properties dialog box, type a name Click the Page Settings tab to select page settings Original Image Advanced Settings TAB Device Settings TAB Click the Storage Options tab Archive\TIFF DocumentsEditing or Deleting Scan Configurations To edit or delete a scan configurationConfigure Before Scan Select Configure Before ScanTo Scan Using Configure Before Scan Canceling a Configure Before Scan Selecting page Format Options Image Formats To select a file type for the text format Visioneer Patriot 430 Scanner USER’S Guide Setting Destination Application Properties PaperPort PropertiesText Documents Properties Configuring the Onetouch Buttons Image Documents Properties Storage Properties EMail Properties Select the options for color document handling Selecting Options for a Button To select optionsDestination Categories Visioneer Patriot 430 Scanner USER’S Guide Scanning with Optical Character Recognition OCR To scan with OCR from the Scanner Buttons To scan with OCR from the OneTouch Button PanelConfiguring the Onetouch Buttons Format icon is now set to the selection from the menu Scan and Burn to a CD Scanning with Event Forwarding Creating AN Html WEB page from Your Scanned Documents Transferring Scanned Documents to Storage Setting up multiple folders for transfer to storage Click the Storage Options tab Configuring the Onetouch Buttons Scan to multiple storage folders To Transfer Documents to a Server or Mapped Drive Checking the Hardware and Setting the Lamp Power Saving Click the Properties button Scanning from Twain Interface Basic Steps to Open the Twain InterfaceScanning with the Twain Interface Options on the Twain Interface are Scanned item with the red filtered out Display the Device Configuration To scan using WIA from Microsoft Paint From the File menu choose From Scanner or CameraVisioneer Patriot 430 Scanner USER’S Guide Fine Tuning Your Scans Clearing Paper Jams Clean the Automatic Document FeederTo clean the ADF To clear a paper jamReplace the ADF PAD Assembly Replacing the Roller Assembly Replacing the Roller Assembly Visioneer Patriot 430 Scanner USER’S Guide Troubleshooting Problem The scanner won’t scan. What’s wrong?Problem The ADF won’t feed pages properly. How can I fix it? Normal Operation Status Light Troubleshooting CodesError Codes Error Problem Description Solution Code Select PaperPort or OmniPage and click Remove Uninstall Your ScannerUnplug the USB cable from the scanner To Install Another Driver Unplug the scanner USB cableScanner dimensions Optical resolutionADF specifications WeightVisioneer Patriot 430 Scanner Parts List Part Name Part NumberD E Index Index Index Visioneer