AMX MVP-5200i Can’t Connect To a NetLinx Master, Only One Modero Panel In My System Shows Up

Page 185

Appendix C: Troubleshooting

Can’t Connect To a NetLinx Master

Symptom: I can’t seem to connect to a NetLinx Master using NetLinx Studio 2.

Select Settings > Master Comm Settings > Communication Settings > Settings (for TCP/IP), and uncheck the "Automatically Ping the Master Controller to ensure availability".

The pinging is to determine if the Master is available and to reply with a connection failure instantly if it is not. Without using the ping feature, a connection may still be attempted, but a failure will take longer to be recognized.

If you are trying to connect to a Master controller that is behind a firewall, you may have to uncheck this option. Most firewalls will not allow ping requests to pass through for security reasons.

When connecting to a NetLinx Master controller via TCP/IP, the program will first try to ping the controller before attempting a connection. Pinging a device is relatively fast and will determine if the device is off-line, or if the TCP/IP address that was entered was incorrect.

If you decide not to ping for availability and the controller is off-line, or you have an incorrect TCP/IP address, the program will try for 30-45 seconds to establish a connection.

Only One Modero Panel In My System Shows Up

Symptom: I have more than one Modero panel connected to my System Master and only one shows up.

Multiple NetLinx Compatible devices, such as MVP panels, can be associated for use with a single Master. Each panel comes with a defaulted Device Number value of 10001. When using multiple panels, different Device Number values have to be assigned to each panel.

1.Press and hold the two lower buttons on both sides of the display for 3 seconds to open the Setup page.

2.Press the Protected Setup button (located on the lower-left of the panel page), enter 1988 into the on-screen Keypad’s password field, and press Done when finished.

3.Enter a Device Number value for the panel into the Device Number Keypad. The default is 10001 and the range is from 1 - 32000.

Panel Behaves Strangely After Downloading A Panel File Or Firmware

Symptom: After downloading a panel file or firmware to a G4 device, the panel behaves strangely.

If the panel already contains a large enough file, subsequent downloads will take up more space than is available and could often corrupt the Compact Flash. The demo file that typically ships with G4 panels is one such file.

Symptoms include:

Having to repeat the download.

Inability to make further downloads to the panel. May get "directory" errors, "graphics hierarchy" errors, etc., indicating problems with the Compact Flash.

Panel will not boot, or gets stuck on "AMX" splash screen.

Other problems also started after downloading to a new panel or a panel with a TPD4 file that takes up a considerable amount of the available Compact Flash.

1.DO NOT download TPD4 files (of large size) over the demo pages, or any other large TPD4 file.

2.First download a small blank one page file to the G4 panel using the Normal Transfer option to send/download the page.

3.Reboot the device.

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Contents MVP-5200i AMX Limited Warranty and Disclaimer FCC Information Software License and Warranty Agreement Table of Contents Configuring Communication Programming Appendix a Text Formatting 155 Introduction MVP-5200i Specifications FG5966-01, FG5966-02 Included Accessories Battery DurationMemory Panel LCD ParametersOther AMX Equipment Table Charging Station Connector LocationsMemory Navigation Wheel Basic OperationPower Mode Enters Mode By Navigation Wheel behavior in each Power ModeSetting Enabled Disabled LED Behavior StatusStylus Kick Stand LED Behavior Status Sleep Blink Setting Enabled DisabledIntercom Microphone Audio/Video Capabilities Power ManagementCleaning the Touch Overlay, Case, and Navigation Wheel Table Charging Station Powering the MVP-TCS-52MVP-TCS-52 Specifications Recharging Connections and WiringCleaning the MVP-TCS-52 Wall Charging Station MVP-WCS-52 SpecificationsComponents Front PanelRecharging Unlocking the touch panelInstalling the plastic Back Box Installing the MVP-WCS-52All lockdown wings folded flat during installation Tie-Wrap Anchors Mini-Captive Wire Connector Plug female MVP-WCS-52 Typical metal Rough-In Box Installation Installing the Optional Metal Rough-In BoxOther MVP-WCS-52 installations Page Configuring Communication IR transmitter window on the MVP-5200i-GW IR CommunicationAccessing the Setup and Protected Setup Pages Modero Setup and System SettingsSetting the Panel’s Device Number Wireless Settings Wireless Access OverviewWireless communication using a Dhcp Address Configuring Wireless Network AccessConfigure the Device’s Wireless IP Settings Wireless communication using a Static IP Address Site Survey Using the Site Survey toolConfiguring Communication Site Survey of available Waps Unsecured WAP shown selected Configure the Card’s Wireless Security SettingsSame as Abc Locate the Wireless Security menu FIG Automatically setting SsidManually setting Ssid Required Information WEP Passphrase Keyboard Configuring Communication Ethernet over USB Choose a Master Connection ModeSelect Yes, this time only and click on Next New window Touch panel setupNext box , make sure to Found New Hardware Wizard Installation Options dialogue boxCompleting the Found New Hardware Wizard Master Communications Settings dialog box Configure a Virtual NetLinx Master using NetLinx StudioCommunications Settings dialog box Connection Modes Mode Description ProceduresEthernet Master Connection to a Virtual Master via Ethernet Start Run cmd command Ethernet G4 Web Control Using G4 Web Control to Interact with a G4 PanelConfiguring Communication Using the NetLinx Master to control the G4 panel Web Control VNC installation and Password entry screens Configuring Communication Page Features on this page include Setup PagesSetup Navigation ButtonsTimeout Display TimeoutConnection Status Inactivity Page FlipNavigation Buttons Protected Setup PagesInformation on the Protected Setup pages is available on Project Information Information ButtonProject Information Purchase Order Sales OrderAMX IR 38K Assigned PortPanel Information Panel InformationTime & Date Setup Time & Date SettingsAudio Settings Audio SettingsFeatures on these pages include Analog WAV files Supported sample ratesSupported WAV Sample Rates Battery Battery SettingsProtected Setup Features on the Protected Setup page includeDevice Number OptionsDocking Station System RecoveryReboot/Shutdown Panel Protected Setup Navigation Buttons Protected Setup Navigation ButtonsSystem Settings Page Elements System SettingsIP Settings Elements of this page includeEthernet Only disabled when USB is selected System Setting Page ElementsWireless Settings Wireless SettingsWireless Security Access Point MACAddress Network Name Ssid WAP namesRF Link Info EAP-TLS802.11g Wi-Fi CF card Wireless SecurityWireless Security Support Save/Cancel Open Clear Text SettingsOpen Clear Text Settings WEP 64 / WEP Static WEP SettingsStatic WEP Settings Authentication Default KeyGenerate Passphrase WEP KeysWPA-PSK Settings WPA-PSK SettingsPassword/Pass Phrase Press the WPA-PSKbutton to opens the WPA-PSKdialog FIGFollowing EAP types all support a server certificate EAP Security & Server Certificates OverviewWireless Settings page EAP-LEAP Settings EAP-LEAP SettingsIdentity EAP-LEAP SettingsPassword EAP-FAST Settings EAP-FAST SettingsAnonymous Identity Been DisabledAutomatic PAC ProvisioningWireless Settings page EAP-PEAP Settings EAP-PEAP SettingsInner Authentication Type EAP-PEAP SettingsCertificate Authority Peap VersionSsid Service Set Identifier EAP-TTLS SettingsEAP-TTLS Settings Anonymous@amx.com EAP-TLS Settings EAP-TLS SettingsPrivate Key Private Key passwordClient Certificate Client Certificate Configuration Client certificate configurationCertificates and their Extensions Certificate Types Supported by the Modero FirmwareCalibration CalibrationG4 Web Control Settings G4 Web Control SettingsG4 Web Control Timeout G4 Web ControlProtected Setup Pages Cache Settings Other SettingsCache Settings Image Cache SettingsPassword Setup Password SettingsProtected Setup Pages Panel Connection Logs ToolsPanel Connection Logs Panel Statistics Panel StatisticsConnection Utility Connection UtilityUpgrading the Modero Firmware via the USB port Scale Images For Setup PagesMaster Communications Settings dialog box Virtual NetLinx Master Settings Confirm and Upgrade the firmware via the USB portUpgrading Firmware Send to NetLinx Device dialog window Network Connections window Special Note for Network Interface ConnectionsMVP-5200i Modero Viewpoint Widescreen Touch Panel 101 102 MVP-5200i Modero Viewpoint Widescreen Touch Panel Navigation Wheel-Specific Commands Navigation Wheel-Specific CommandsOverview Navigation Wheel ProgrammingCommands Commands@PHP @PHE@PHT @PPA@PPK @PPF@PPG @PPN @PPM@PPT @PPX@PST @PSE@PSP Ppon PpofPpog RGB triplets and names for basic 88 colors Programming NumbersRGB Values for all 88 Basic Colors Index No Name Red Green BlueMVP-5200i Modero Viewpoint Widescreen Touch Panel 111 Font ID Font type Size Default Font Styles and ID NumbersFont styles and ID numbers Border Styles and Programming Numbers Border styles and Programming numbersTPD4 Border Styles by Name Border styles114 MVP-5200i Modero Viewpoint Widescreen Touch Panel MVP-5200i Modero Viewpoint Widescreen Touch Panel 115 Button Commands Button CommandsANI APFBCF BAUBCB BFB BCTBDO BLN BIMEntry is required BMC Sendcommand Panel,BMC-150,1,1,315,1,%BR%FT%TX%BM%IC%CF%CTBMF-vt addr range,button states range,data BMFCont BML BMIBMP BNCBOP BNNBNT BPP BORBOS BSF BRDBSM BSOBVN BVLBVP BVTDLD CPFDPF ENAGIV FONGDI GLL GLHGRD GRUIRM GSNICO JSI JSBMBT JSTPass data MDCTEF TECEffect names TXTMVP Panel Lock Passcode Commands MVP Panel Lock Passcode commandsMiscellaneous MVP Strings back to the Master MVP Strings to MasterText Effects Text Effects NamesLPR LPSDefineevent Button Query CommandsAll custom events have the following 7 fields Button Query CommandsCustom Event Fields ?BCB?BCT ?BCF?BOP ?BMP?BWW ?BRD?ICO ?FON?JSI ?JSB?TEC ?JSTSend Command Panel,?TXT-529,1 Send Command Panel,?TEF-529,1?TEF ?TEF-vt addr range,button states rangePanel Runtime Operations Panel Runtime Operation Commands@AKR @AKPBeep Brit@EKP SetupPkeyp @PKP@TKP @SOUTpageon TpageoffInput Commands Input CommandsThese Send Commands are case insensitive Following is a list of G4 compatible embedded codes Embedded codesEmbedded Codes Decimal numbers Hexidecimal values Virtual keystrokePanel Setup Commands Panel Setup CommandsThese commands are case insensitive Dynamic Image Commands Dynamic Image CommandsHost ’%Hhost’ File ’%Ffile’ Description RAF-resource name,dataIntercom Commands Intercom CommandsFollowing is a list of Intercom Commands ICM-LISTEN ICM-TALKBattery Life and Replacement Reattach the back of the device Battery ReplacementMVP-5200i Modero Viewpoint Widescreen Touch Panel 159 Page Bargraph Text Code Inputs Text Formatting Codes for Bargraphs/JoysticksFormatting Code Operations ExampleText Area Input Masking With this feature, it is not necessary toInput mask character types Character TypesInput mask next field characters Input mask rangesInput mask operations Input mask literalsFollowing are some common input masking examples Input mask output examplesOutput Examples Common Name Input MaskSpecial escape sequences URL ResourcesEscape Sequences Sequence Panel InformationOverview of Wireless Technology Appendix B Wireless Technology802.1x TerminologyWEP WPA2 EAP characteristics EAP AuthenticationEAP Method Characteristics Method Credential Type Authentication Pros ConsLAN EAP communication overviewPrepare Studio for communication via the USB port Configuring Modero Firmware via the USB PortConfigure the panel for a USB Connection Type AMX Certificate Upload Utility How to Upload a Certificate File174 MVP-5200i Modero Viewpoint Widescreen Touch Panel Panel Doesn’t Respond To Touches Battery Will Not Hold Or Take a ChargeMVP Can’t Obtain a Dhcp Address MVP-5200i Isn’t Appearing In The Online Tree TabMy WEP Doesn’t Seem To Be Working NetLinx Studio Only Detects One Of My Connected MastersOnly One Modero Panel In My System Shows Up Can’t Connect To a NetLinx MasterDo your regular file or firmware download Page It’s Your World Take Control
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