Troubleshooting
Symptom | Possible Cause | Action |
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Erratic behavior. | Unit not receiving | Use a DC 5V power adapter if you |
| enough power. | are not already using one. If you are |
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| already using a power adapter, |
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| check that it matches the system |
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| specifications (DC 5V), and that it is |
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| plugged in and functioning properly. |
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| Keyboard and/or | Unplug the cable(s) from the console |
| mouse need to be | port(s), then plug it/them back in. |
| reset. |
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| No connection to the | Check the cable from the switch to |
| computer. | the computer to make sure it is |
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| properly connected. |
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| KVM switch needs to | Power off all devices on the |
| be reset. | installation (see Before you Begin, |
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| page 9); power off the KVM switch; |
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| wait five seconds; then power up. |
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USB devices not | USB ports need to be | Unplug the device’s USB cable from |
responding. | reset. | the USB port on the switch’s rear |
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| panel, then plug it back in. |
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| Use the USB Reset hotkey |
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| combination (see page 20), to reset |
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| the USB ports. |
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