Press Enter (on your host) to get the “#” prompt and enter “access” as the password. Press Enter to
set ip ping aa.bb.cc.dd
This verifies that the print server can initiate communications. If this fails, the destination IP address has problems.
Verify connection to the data port by starting a telnet to the printer using port 9100. If this fails, some other device has the session in use. Either terminate the other connection or turn off the printer and turn it back on. If the connection succeeds, type
Ctrl-E
This sends an ENQ request. The printer responds with 3 characters. Depending upon the telnet being used, you may not see the first character, as it is a hex 05 value. The other two characters are ASCII characters.
You will see
A@
which means the printer is online and waiting. Alternatively, you can type
{J,2}
The printer responds with {J,0,0,””,””}.
NOTE: The J must be capital.
If you do not get any response, the printer may have an open session to some other connection. Either terminate the other connection or turn off the printer and turn it back on.
7. Perform a factory reset on the print server.
If the printer is not initializing correctly (verified by printing a test label from print server), perform a factory reset. Press the print server button while turned on and hold for about 10 seconds. The unit reinitializes with the
If the print server is
Troubleshooting