Rose electronic MultiStation manual Service Information, Maintenance and Repair, Technical Support

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SERVICE and SUPPORT

Service Information

Maintenance and Repair

This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance, you must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center. This Return Authorization number must appear on the outside of the shipping container.

See Limited Warranty for more information.

When returning a Unit, it should be double-packed in the original container or equivalent, insured and shipped to:

Rose Electronics Attn: RA__________

10707 Stancliff Road Houston, Texas 77099 USA

Technical Support

If you are experiencing problems, or need assistance in setting up, configuring or operating your MultiStation PC, consult the appropriate sections of this manual. If, however, you require additional information or assistance, please contact the Rose Electronics Technical Support Department at:

Phone: (281) 933-7673

E-Mail: TechSupport@rose.com

Web: www.rose.com

Technical Support hours are from: 8:00 am to 6:00 pm CST (USA), Monday through Friday.

Please report any malfunctions in the operation of this Unit or any discrepancies in this manual to the Rose Electronics Technical Support Department.

16MULTISTATION PC INSTALLATION AND OPERATIONS MANUAL

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Contents Installation and Operations Manual Stancliff Road Phone 281 Houston, TexasLimited Warranty FCC/IC STATEMENTS, EU Declaration of Conformity Table of Contents System introduction IntroductionDisclaimer Features Package contents CompatibilityRose Electronics web site About this manual RegistrationHardware HardwareCables PC to Remote user modulePre-installation requirements InstallationInstallation Installing the PCI card Installing the Remote user module Applying powerInstalling the software Software license agreementMultistation PC Installation and Operations Manual Multistation PC Installation and Operations Manual Operation User OperationOperation Multistation PC Installation and Operations Manual Message box Technical Support Service InformationMaintenance and Repair Safety SafetyMultistation PC Installation and Operations Manual Troubleshooting Multistation PC Installation and Operations Manual Appendix A. General specifications AppendicesAppendix B. Parts and cables KVM-PC42MPage Stancliff Road Phone 281 Houston, Texas