Rose electronic CAT5 manual Service Information, Maintenance and Repair, Technical Support

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SERVICE

SERVICE

Service Information

Maintenance and Repair

This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance, you must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center. This Return Authorization number must appear on the outside of the shipping container. See Limited Warranty for more information.

When returning a Unit, it should be double-packed in the original container or equivalent, insured and shipped to:

Rose Electronics Attn: RA__________

10707 Stancliff Road Houston, Texas 77099 USA

Technical Support

If you are experiencing problems, or need assistance in setting up, configuring or operating your unit, consult the appropriate sections of this manual. If, however, you require additional information or assistance, please contact the Rose Electronics Technical Support Department at:

Phone: (281) 933-7673

E-Mail: TechSupport@rose.com

Web: www.rose.com

Technical Support hours are from: 8:00 am to 6:00 pm CST (USA), Monday through Friday.

Please report any malfunctions in the operation of this Unit or any discrepancies in this manual to the Rose Electronics Technical Support Department.

	22		CRYSTALVIEW PRO CAT5 INSTALLATION AND OPERATIONS MANUAL

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Contents Houston, Texas 10707 Stancliff RoadPhone 281 INSTALLATION AND OPERATIONS MANUALLIMITED WARRANTY CE DECLARATION OF CONFORMITY FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADARADIO-FREQUENCY INTERFERENCE STATEMENTS FCC/IC STATEMENTS, EU DECLARATION OF CONFORMITYFigures TABLE OF CONTENTSContents TablesSystem introduction INTRODUCTIONDisclaimer Features CompatibilityPackage contents DVI or VGAMODELS Receiver Transmitter Local KVM access Transmitter No local KVM accessConnectors PC modelRack model CrystalView Pro CAT5 cables CrystalView Pro CAT5 to Rose switch cableCABLES Transmitter unit to CPU cableON-SCREEN DISPLAY OSD Device Control - OSDSelect graphic source menu The brightness / contrast menu enables you to adjust Figure 5. Color / Color temp menu Figure 6. Image menu Figure 7. Tools menu Manually adjust the OSD No auto-detection of pixels and phase INSTALLATION InstallationMaximum distance Transmitter to Receiver cablingCable type CAT-5SET-UP instructions Mixed DVI and VGA Pixel clock set correctly Applying power Operating instructions Operating instructions - Local KVM accessOPERATING INSTRUCTIONS Frame RatesPC boots with no error messages but keyboard does not work TROUBLESHOOTINGTroubleshooting Wrong or missing characters from those typedSmeared characters Maintenance and Repair SERVICEService Information Technical SupportSafety and EMC Regulatory Statements SAFETYSafety Servicing Safety informationGrounding Appendix A. General specifications APPENDICESPart Number Appendix C. Firmware updatesAppendix B. Parts and cables DescriptionAppendix D. Rack mount instructions Appendix E. Rack mount illustrationHouston, Texas 10707 Stancliff RoadPhone 281