Planet Technology ADE-3000 Troubleshooting, General Problems, Configuration and Internet Access

Page 49

Appendix A

Troubleshooting

A

This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using ADE-3000 and some possible solutions to them. If you follow the suggested steps and ADE-3000 still does not function properly, contact your dealer for further advice.

General Problems

Question

Can't connect to ADE-3000 to configure it.

1:

 

 

 

Answer 1:

Check the following:

 

ADE-3000 is properly installed, LAN connections are OK, and it is

 

powered ON.

 

Ensure that your PC and ADE-3000 are on the same network

 

segment. (If you don't have a router, this must be the case.)

 

If your PC is set to "Obtain an IP Address automatically" (DHCP

 

client), restart it.

 

If your PC uses a Fixed (Static) IP address, ensure that it is using

 

an IP Address within the range 10.0.0.3 to 10.255.255.254 and

 

thus compatible with ADE-3000's default IP Address of 10.0.0.2.

 

Also, the Network Mask should be set to 255.0.0.0 to match ADE-

 

3000.

 

In Windows, you can check these settings by using Control

 

Panel-Networkto check the Properties for the TCP/IP protocol.

Configuration and Internet Access

Question 1 When I enter a URL or IP address I get a time out error.

Answer 1 A number of things could be causing this.

Try the following troubleshooting steps.

Check if other PCs work. If they do, ensure that your PCs IP settings are correct. If using a Fixed IP Address, check the Network Mask, Default gateway and DNS configured on PC.

If the PCs are configured correctly, but still not working, check ADE-3000. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.)

If ADE-3000 is configured correctly, contact your ISP to see if Internet connection is working correctly.

Question 2 If the PPP is disconnected after the Disconnect Timeout and how can I reconnect it?

45

Image 49
Contents Adsl Bridge Router Disclaimer Table of Contents Network Code Image Update Internet Access Features ADE-3000 FeaturesIntroduction Package Contents Front Panel Physical DetailsRear Panel Installation Procedure InstallationChoose an Installation Site System RequirementsConnect WAN Cable Power UpCheck the LEDs Login Login And System StatusConnecting to ADE-3000 PreparationIf you cant connect Home StatusLAN System Wide Settings WAN configurationPer VC Setting OverviewBridge Mode Internet connection services5Encapsulation types of Bridge mode User Name and Password Service NameDisconnect Timeout AuthenticationFixed IP for WAN Dynamic IP for WAN Bandwidth Service CategorySystem Configuration Page Dhcp Setting LAN ConfigurationEthernet Mode Setting NAT Settings16NAT configuration NAT 19Enter Session name and User’s IP Virtual ServersTo add a Virtual Server Bridge FilteringSource MAC DNS Configuration 23DNS Configuration Screen TCP/IP Settings PC ConfigurationWindows Clients Windows 9x/ME Windows 5Network Configuration Win Using a fixed IP Address Use the following IP Address Windows XP Windows 9x/2000 Internet AccessLinux Clients Macintosh ClientsWAN Status Admin PrivilegeATM Status ATM Status Screen PPP StatusRoute Table TCP StatusLearned MAC Table Adsl ConfigurationSupplier RIP ConfigurationGateway Multicast8RIP Configuration Screen Password ConfigurationWAN side Http server Miscellaneous ConfigurationFTP server Tftp serverDMZ Host IP PPP connect on WAN accessDhcp Relay Dhcp Target IPDiagnostic Test Reset to Factory DefaultCode Image Update Network Code Image Update12System Log Screen System LogGeneral Problems TroubleshootingConfiguration and Internet Access Reconnect it? ADE-3000 SpecificationsCE Marking Warning
Related manuals
Manual 52 pages 43.06 Kb