Samsung Home Theater System Troubleshooting: Common Issues and Solutions

troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

SYMPTOM		Check/Remedy
Disc tray does not open.	• Is the power cord plugged securely into the outlet?
	• Turn off the power and then turn it back on.
Playback does not start	• Are you using a deformed disc or a disc with scratches on
immediately when the	the surface?
Play/Pause button is pressed.	• Wipe the disc clean.
Sound is not produced.	• No sound is heard during fast playback, slow playback, and
	step motion playback.
	• Are the speakers connected properly? Is the speaker setup
	correctly customized?
	• Is the disc severely damaged?
Sound can be heard only from a	• When listening to a CD or radio, sound is output to the front
few speakers and not all six.	speakers (L/R) only. Select "PRO LOGIC II" by pressing
		PL II (Dolby Pro Logic II) on the remote control to use all
	six speakers.
	• Make sure that the DVD disc is 5.1-CH compatible.
	• If you set C, SL, and SR to NONE in the speaker mode in the
	audio setup of the setup screen, no sound is heard from the
	center speaker and the front left and right speakers. Set C,
	SL, and SR to SMALL.
Dolby Digital 5.1 CH Surround	• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby
Sound is not produced.	Digital 5.1 CH Surround Sound is produced only if the disc is
	recorded with 5.1 channel sound.
	• Is the audio language correctly set to DOLBY DIGITAL 5.1-
	CH in the information display?
The remote control does not	• Is the remote control being operated within its operation
work.	range of angle and distance?
	• Are the batteries exhausted?
	• Have you selected the mode(TV/DVD) functions of the
	remote control (TV or DVD) correctly?
• Disc is rotating but no	• Is the TV power on?
picture is produced.	• Are the video cables connected properly?
• Picture quality is poor and	• Is the disc dirty or damaged?
picture is shaking.	• A poorly manufactured disc may not be playable.

SYMPTOM	Check/Remedy
Audio language and subtitles do • Audio language and subtitles will not work if the disc does
not work.	not contain them.
Menu screen does not appear	• Are you using a disc that does not contain menus?
even when the menu function is
selected.
Aspect ratio cannot be changed.	• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER
	BOX mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be
	seen in 4:3 ratio only. Refer to the DVD disc jacket and then
	select the appropriate function.

•The main unit is not working. • Turn off the power and hold the STOP (¦) button on the

(Example: The power goes out main unit for longer than 5 seconds (reset function). or strange noise is heard.)

• The DVD player is not working	Using the RESET function will erase all stored settings.
normally.	Do not use this unless necessary.
The password for rating level has	• While “NO DISC” message appears on the display of main
been forgotten.	unit, hold the main unit's STOP (¦) button for longer than 5
	seconds. “INITIAL” appears on the display and all settings will
	return to the default values.
	• Press the POWER button.
	Using the RESET function will erase all stored settings.
	Do not use this unless necessary.
Can't receive radio broadcast.	• Is the antenna connected properly?
	• If the antenna's input signal is weak, install an external FM
	antenna in an area with good reception.

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● TROUBLESHOOTING

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