Troubleshooting
When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:
Code | Try this to solve the problem: | |
| When the device lock feature is | |
Password | enabled, you must enter the password | |
| you set for the device. | |
| When using the device for the first | |
| time or when the PIN requirement | |
PIN | is enabled, you must enter the PIN | |
supplied with the SIM or USIM card. | ||
| ||
| You can disable this feature by using | |
| the PIN lock menu. |
Code | Try this to solve the problem: | |
| Your SIM or USIM card is blocked, | |
| usually as a result of entering your PIN | |
PUK | incorrectly several times. You must | |
| enter the PUK supplied by your service | |
| provider. | |
| When you access a menu requiring the | |
PIN2 | PIN2, you must enter the PIN2 supplied | |
with the SIM or USIM card. For details, | ||
| ||
| contact your service provider. |
•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.
•You cannot access some options without a subscription. Contact your service provider for more details.
Troubleshooting 127