Quantum LTO-2 manual Tape will not Eject from the Drive

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Chapter 7 Troubleshooting Guide

Troubleshooting Suggestions

7If all the LEDs are off, except power, and a tape cannot be inserted into the tape drive, examine the tape and the inside of the tape drive.

•Be sure there are no tape labels interfering with tape insertion.

•Be sure tape labels are only on proper tape surfaces, and that labels are flat and not curled.

•Ensure that tape drive opening is free of debris and tape labels.

•Ensure that tape pin and tape are fully within the cartridge.

•Attempt to insert a second tape if available.

8If a tape still cannot be inserted into the tape drive:

•If you are inserting a cleaning cartridge, be sure the cleaning tape is valid. The tape drive ejects unsupported cleaning tapes. Ensure that the cleaning tape has not expired. See table 3 on page 21 for Cleaning Cartridge at EOT. If these suggestions do not resolve the problem, contact Technical Support.

•If you are inserting a data tape, the tape drive may be bad. Contact Technical Support.

Tape will not Eject from the Drive

1Be sure the tape drive is powered on. If the Power LED is not illuminated, check whether power is being applied to the system and/or the desktop tape drive if the tape drive is a desktop unit. Follow troubleshooting steps under Computer Boots but Does not Recognize the Tape Drive on page 65 to determine why the Power LED is not illuminated.

2If the Power LED is illuminated, determine whether the tape drive LEDs show other tape drive activity. Under normal conditions, it may take 2 to 3 minutes for the tape to eject. If only the Drive LED is blinking, wait for this LED to turn off before trying to eject the tape.

3If the Drive LED alone is blinking, wait for it to turn off. Verify that no other LEDs are on or flashing. Push the eject button on tape drive.

4If the Drive LED flashes, wait for the tape to eject (this may take up to 3 minutes). If the tape ejects, the problem has been resolved.

5If a message similar to the following appears when the eject button is pushed, use the mt offline command to eject the tape:

LTO-2 Half-Height Tape Drive User’s Guide

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Contents 72 Copyright Statement Contents Chapter Operation Mean Time to Replace Safety Compliance EMC ComplianceInjected Noise Reliability Chapter Troubleshooting Guide Figures Figures Viii Tables Tables Audience Purpose Document Organization PrefaceTech Tip NotationalConventions Contacts SCSI-2 SpecificationRelated DocumentsVisit our web site Customer SupportSend faxes for the Customer Support Department to Send e-mail for the Customer Support Department to1Introduction Features 2Installation and Quick Start Drive Quick Start Quick Start GuideInternal LTO-2 Half-Height Tape Desktop LTO-2 Internal Tape Drive Guidelines and Cautions Unpacking and InspectionInstalling an Internal LTO-2 Half-Height Tape Drive Drive Installation InstructionsScsi ID Jumper PinsScsi ID=8 Jumpers Open Shunted DefaultTerminator Power Within 5 degrees of horizontal MountingHorizontally or vertically see figure Internal LTO Half-Height Tape Drive Mounting Dimensions Rear View Internal LTO-2 Half-Height Tape Drive Tape Libraries Connecting aChecking the Scsi Termination Serial Cable forCable Connecting a PowerInstalling the LTO Driver Pin Numbers DescriptionInstalling a Desktop LTO-2 Half-Height Tape Drive Desktop LTO-2 Half-Height Tape Drive CordLTO-2 Half-Height Tape Drive User’s Guide 3Operation Generic Front Panel Display Understanding the Front Panel DisplayEOT Blink CodesCartridge Using LTO CartridgesLoading a Cartridge Unloading a Cartridge Write-protecting aCartridge Care MaintenanceRetensioning the Tape Drive MaintenanceOperation Drive Maintenance Operation Drive Maintenance Track Layout 4TheoryShows the layout of data on an LTO tape Data Integrity Recording MethodData Buffer C1 ECC Tracking is re-established FaultsData Compression Servo-trackingData Compression Considerations Compression Intelligent DataPage 5Specifications Internal Scsi Drive Specification Without Bezel With Bezel Physical SpecificationsInternal LTO-2 Half-Height Tape Drive Dimensions Idle Power Watts RMS Standby Power Typical Operating Power Power SpecificationsSpecification +12 VDC + 5VDC Specification LTO-2 Drive Performance SpecificationsSpecification Value Environmental Requirements Specification Operational Non-operationalAt any frequency between 45 Hz and 20 MHz ReliabilityInjected Noise Mean Time Between Failures Specification DescriptionEnvironmental Considerations LTO Cartridge SpecificationsMean Time to ReplaceReliability Regulatory ComplianceCartridge Memory Country Regulatory Organization Compliant to EMC Compliance Country Regulatory Organization Compliant to Disposal of Electrical and Electronic Equipment 6UNIX Settings Word About Scsi Controllers Configuring for the DEC/Compaq Unix EnvironmentParameters Save the file. Then run the following commandControllers Finding CurrentTargets TypesSt.conf ConfiguringDevice File Smit Set the Block size to Enter Smit at the Tape Drive menu by typing smit tapeCurrent tape drives can be found using the command Configuring for SCO Open ServerUsing the command This command produces output similar toConfiguring the LTO-2 Half-Height Tape Drive with mkdev Finding Existing Scsi Controllers Devices Configuring for LinuxYou should see output similar to To find existing Scsi devices execute the commandYou may see output similar to Output of the command will be similar to the following Configuring for SGI IrixScsi controllers and devices use the command Hardware/Driver Configuring for HP-UXConfiguration Unix Settings Configuring for HP-UX Installation Best Practices 7Troubleshooting GuideClicking on Computer Management Device Manager Troubleshooting Suggestions Troubleshooting Guide Troubleshooting Suggestions Red Hat Linux Windows Operating SystemTape will not Load into Tape Drive Problems with Tape Drive and CartridgeTape will not Eject from the Drive LTO-2 Half-Height Tape Drive User’s Guide Problems During Backup/Restore Operations Emergency Reset and Emergency Cartridge EjectPreviously Written Data on the Tape will be Destroyed If either of the following messages appears Tape is Write Protected Miscellaneous TapeAlert MessagesLTO-2 Half-Height Tape Drive User’s Guide Slow Backups LTO-2 Half-Height Tape Drive User’s Guide Index Index Scsi ID Tape drive