SUPER MICRO Computer H8QI6-F, H8QII-F Technical Support Procedures, Frequently Asked Questions

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Chapter 3: Troubleshooting

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, note that as a motherboard manufacturer, we do not sell directly to end-users, so it is best to ﬁrst check with your distributor or reseller for troubleshooting services. They should know of any possible problem(s) with the speciﬁc system conﬁguration that was sold to you.

1.Please review the ‘Troubleshooting Procedures’ and 'Frequently Asked Ques- tions' (FAQs) sections in this chapter or see the FAQs on our web site before contacting Technical Support.

2.BIOS upgrades can be downloaded from our web site. Note: Not all BIOS can be ﬂashed depending on the modiﬁcations to the boot block code.

3.If you still cannot resolve the problem, include the following information when contacting us for technical support:

Motherboard model and PCB revision number

BIOS release date/version (this can be seen on the initial display when your system ﬁrst boots up)

System conﬁguration

An example of a Technical Support form is posted on our web site.

Distributors: For immediate assistance, please have your account number ready when contacting our technical support department by e-mail.

3-3 Frequently Asked Questions

Question: What type of memory does my motherboard support?

Answer: The H8QI6/i-F serverboard supports up to 128 GB of DDR2-800/667/533 registered ECC SDRAM (or 64 GB with a single CPU installed). Both single and dual channel conﬁguratiosn are supported. See Section 2-4 for details on installing memory.

Question: How do I update my BIOS?

Answer: It is recommended that you not upgrade your BIOS if you are not experi- encing problems with your system. Updated BIOS ﬁles are located on our web site. Please check our BIOS warning message and the information on how to update your BIOS on our web site. Also, check the current BIOS revision and make sure it is newer than your current BIOS before downloading.

Select your motherboard model on the web page and download the corresponding BIOS ﬁle to your computer. Unzip the BIOS update ﬁle, in which you will ﬁnd the

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Contents Super Manual Revision Release Date January 29 Manual Organization About This ManualH8QI6/i-F Serverboard User’s Manual Table of Contents Sgpio Bios Viii Overview ChecklistAsia-Paciﬁc Contacting SupermicroHeadquarters EuropeH8QI6-F Image H8QI6/i-F Motherboard Layout H8QI6/i-F Quick Reference Jumper Description Default SettingConnector Description Motherboard Features CD Utilities DimensionsOnboard I/O OtherAMD SR5690/SP5100 Chipset System Block Diagram HyperTransport Technology Chipset OverviewPC Health Monitoring AMD SR5690/SP5100 ProcessorPower Conﬁguration Settings Wake-On-Ring Header WOR Power SupplySuper I/O Wake-On-LAN WOLUIO H8QI6/i-F Serverboard User’s Manual Installation Triangles Processor and Heatsink InstallationInstalling the Heatsinks Mounting the Motherboard onto the Tray in the Chassis Mounting the Motherboard into a ChassisMaximum Memory SupportPCI Expansion Cards Installing a PCI Expansion CardFront Control Panel I/O Port and Control Panel ConnectionsReset Connector Connector DeﬁnitionsPower Connectors Pwon ConnectorPower On LED NMI ButtonLAN1/2 Ethernet Ports Serial Ports Universal Serial Bus PortsUSB Headers Fan HeadersPower I2C SMBus HeaderWake-On-LAN ATX PS/2 Keyboard and PS/2 Mouse Ports Power LED/SpeakerChassis Intrusion Overheat LEDJIBTN1 Header Optional for H8QIi/H8QIi-F/H8QIi+-F Compact Flash Card PWR ConnectorVideo Connector Unit Identiﬁer ButtonJumper Settings Explanation of JumpersCmos Clear Compact Flash Master/Slave Select Watch Dog Enable/DisableVGA Enable/Disable I2C to PCI-Express SlotSAS Enable/Disable LAN1/2 Enable/DisableDedicated Ipmi LAN LEDs Onboard IndicatorsPower LED LAN1/LAN2 LEDs10 IDE, SAS and Sata Drive Connections IDE ConnectorsSAS Ports H8QI6-F Only Sata PortsInstalling the OS/SATA Driver Enabling Sata RAIDSerial ATA Sata Enabling Sata RAID in the Bios Installing the RAID Driver During OS Installation Using the Adaptec RAID UtilityDriver/Tool Installation Display Screen Installing DriversSupero Doctor Supero Doctor III Interface Display Screen Remote Control Page Troubleshooting Procedures Before Power OnNo Power Memory Errors Losing the System’s Setup ConﬁgurationNo Video Question What type of memory does my motherboard support? Technical Support ProceduresFrequently Asked Questions Question How do I update my BIOS?Question Whats on the CD that came with my motherboard? Returning Merchandise for ServiceIntroduction Starting the Setup UtilityAdvanced Settings Menu Main MenuCPU Conﬁguration Primary/Secondary/Third/Fourth IDE Master/Slave IDE ConﬁgurationA.R.T PIO ModeDMA Mode IDE Detect Timeout SecPCI/PnP Conﬁguration Floppy ConﬁgurationSuperI/O Conﬁguration Hyper-Transport Conﬁguration Memory Conﬁguration Chipset Conﬁguration NorthBridge ConﬁgurationECC Conﬁguration Dram Timing Conﬁguration SouthBridge ConﬁgurationPCI Express Conﬁguration RD890 ConﬁgurationRemap Port Device Number Slot Power Limit, WCompliance Mode NB-SB Port Features NB-SB Link ApsmCore Conﬁguration GPP Core SettingsPowerdown Unused Lanes SB Core Setting Turn Off PLL During L1/L23Hyper Transport Conﬁguration NB Deemphesis Level HT3 Link Power StateUnit ID Clumping HT Link TristateAcpi Conﬁguration Advanced Acpi Conﬁguration Debug OptionIpmi Conﬁguration View BMC System Event LogSet LAN Conﬁguration Gateway Address Remote Access ConﬁgurationMPS Conﬁguration PCI Express ConﬁgurationUSB Conﬁguration Bios Settings Conﬁguration Boot Settings MenuCD/DVD Drives Boot Device PrioritySecurity Menu Hard Disk DrivesExit Menu Beep Code Error Message Description Amibios Error Beep CodesH8QI6/i-F Serverboard User’s Manual Uncompressed Initialization Codes Appendix B Bios Post Checkpoint CodesBootblock Recovery Codes Uncompressed Initialization Codes H8QI6/i-F Serverboard User’s Manual Appendix B Bios Post Checkpoint Codes Rate next A9h Aah Abh B0h B1h 00h H8QI6/i-F Serverboard User’s Manual