SUPER MICRO Computer X8STI-LN4 Troubleshooting Procedures, Before Power On, No Power, No Video

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Chapter 3: Troubleshooting

Chapter 3

Troubleshooting

3-1 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter. Always disconnect the AC power cord before adding, changing or installing any hardware components.

Before Power On

1.Make sure that the Standby PWR LED (LE1) is not lit. (Note: If LE1 is on, the onboard power is on. Be sure to unplug the power cable before installing or removing the components.)

2.Make sure that there are no short circuits between the motherboard and chas- sis.

3.Disconnect all ribbon/wire cables from the motherboard, including those for the keyboard and mouse. Also, be sure to remove all add-on cards.

4.Install a CPU and heatsink (be sure that it is fully seated) and then connect the chassis speaker and the power LED to the motherboard. Check all jumper settings as well.

No Power

1.Make sure that there are no short circuits between the motherboard and chas- sis.

2.Make sure that all jumpers are set to their default positions.

3.Check if the 115V/230V switch on the power supply is properly set.

4.Turn the power switch on and off to test the system.

5.The battery on your motherboard may be old. Check to make sure that it still supplies ~3VDC. If it does not, replace it with a new one.

No Video

1.If the power is on, but you have no video--in this case, you will need to remove all the add-on cards and cables first.

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Contents X8STi X8STi-F X8STi-3F X8STi-LN4 Page About This Motherboard Manual Organization PrefaceConventions Used in the Manual Headquarters Contacting SupermicroEurope Asia-PacificTable of Contents Vii Appendix C Software Installation Instructions Overview ChecklistMotherboard X8STi-3F Image Motherboard Layout Important Notes to the UserX8STi/X8STi-F/X8STi-3F/X8STi-LN4 Jumpers X8STi/X8STi-F/X8STi-3F/X8STi-LN4 Quick ReferenceConnector Description X8STi/X8STi-F/X8STi-3F/X8STi-LN4 Headers/ConnectorsLED X8STi/X8STi-F/X8STi-3F/X8STi-LN4 LED IndicatorsSata Connections Motherboard FeaturesIntegrated Ipmi 2.0 for the X8STi-F/X8STi-3F only SAS Connections for the X8STi-3F onlyUSB Devices Keyboard/MouseFan Control CPU MonitoringDimmchb X8STi/X8STi-F/X8STi-3F/X8STi-LN4 System Block DiagramChipset Overview Features of the LGA 1366 Processor and the X58 ChipsetPC Health Monitoring Power Configuration SettingsSlow Blinking LED for Suspend-State Indicator Power SupplyBios Support for USB Keyboard Main Switch Override MechanismSuper I/O Page X8STi/X8STi-F/X8STi-3F/X8STi-LN4 User’s Manual Unpacking PrecautionsStatic-Sensitive Devices Socket Clip Load Plate Plastic Cap Processor and Heatsink InstallationInstalling an LGA 1366 Processor CPU Socket Installing a Passive CPU Heatsink #SNK-P0037 Removing the Heatsink Mounting the Motherboard into the Chassis Installation InstructionsInstalling & Removing DIMMs Installing and Removing the Memory ModulesInstalling and Removing DDR3 Memory Same bankMemory Support Possible System Memory Allocation & Availability Back Panel Connectors and IO Ports Connectors/IO PortsKeyboard ATX PS/2 Keyboard and PS/2 Mouse PortsMouse Front Panel USB 2/3, 4/5, 6 Pin Definitions Universal Serial Bus USBLAN Ports Pin Definition Ethernet PortsSerial Ports Video Connector Front Control Panel JF1 Header PinsNMI Button Power LEDFront Control Panel Pin Definitions NIC1/NIC2/NIC3*/NIC4* LEDs *NIC3/NIC4 X8STi-LN4 HDD LED/UID SwitchOverheat OH/Fan Fail/Blue UID LED Power Fail LEDPower Button Reset ButtonATX Main PWR & CPU PWR Connectors Connecting CablesChassis Intrusion Fan HeadersSpeaker Internal BuzzerNIC3LED/NIC4LED X8STi-LN4 Only Overheat/Fan Fail LEDPower Supply I2C Connector Onboard Power LEDSgpio 0/1 & 3-SGPIO 0/1 Headers Alarm ResetButton X8STi-3F only Wake-On-LANUnit Identifier Switches Power Supply FailureExplanation of Jumpers Jumper SettingsLAN Port Enable/Disable Cmos Clear Watch Dog Enable/DisableVGA Enable PCI SlotSMB EnableUSB Wake-Up SAS RAID Mode Select X8STi-3F Only SAS Enable/Disable X8STi-3F OnlyJBMC1 X8STi-F/X8STi-3F Only Ipmi Dedicated LAN LEDs X8STi-F/ X8STi-3F Only Onboard IndicatorsLAN 1/LAN 2 LEDs SAS Heartbeat LED X8STi-3F Only SAS Activity LED X8STi-3F OnlyBMC Heartbeat LED UID-LED SATA/SAS Connections SAS for X8STi- 3F only SATA/SAS and Floppy Drive ConnectionsFloppy Connector Before Power On Troubleshooting ProceduresNo Power No VideoLosing the System’s Setup Configuration Technical Support ProceduresMemory Errors Question What type of memory does my motherboard support? Frequently Asked QuestionsQuestion How do I update my BIOS? Question Whats on the CD that came with my motherboard? Returning Merchandise for ServiceIntroduction Starting Bios Setup UtilityHow To Change the Configuration Data How to Start the Setup Utility Main SetupSystem Memory System Time/System DateProcessor Xboot Feature Advanced Setup ConfigurationsXProcessor & Clock Options Active Processor Cores Hardware Prefetcher Available when supported by the CPUClock Spread Spectrum Intel Turbo Boost Configuration Turbo Ratio Limit Program Intel Eist TechnologyCore Ratio Limit ~ 3 Core Ratio LimitXqpi and IMC Configuration XAdvanced Chipset ControlC1E Support QPI Links SpeedQPI Frequency Memory ModeQPI L0s and L1 Memory FrequencyTemperature Rise Inlet TemperatureHigh Performance Event Timer Throttling Open LoopIntel VT-d Active State Power ManagementIntel I/OAT USB FunctionsXide / Floppy Configuration PIO Mode LBA/Large ModeDMA Mode Block Multi-Sector TransferA.R.T. For Hard disk drives XPCI/PnP ConfigurationBit Data Transfer Clear NvramXSuper IO Device Configuration XRemote Access Configuration XHardware Health Configuration CPU Temperature Xacpi Configuration Xipmi Configuration X8STi-F/X8STi-3F Only Abled BMC Watch Dog Timer ActionSet PEF Configuration XEvent Log Configuration BMC WatchDog TimeOut MinSecView Event Log Mark all events as readSupervisor Password Security SettingsUser Password Change Supervisor PasswordBoot Sector Virus Protection Boot ConfigurationXBoot Device Priority XHard Disk Drives Exit OptionsXRemovable Drives XCD/DVD DrivesLoad Fail-Safe Defaults Load Optimal DefaultsDiscard Changes and Exit Discard ChangesRecoverable Post Error Beep Codes Appendix a Post Error Beep CodesPage Installing the Windows OS to a RAID System Appendix B Installing the Windows OSInstalling the Windows OS to a Non-RAID System Driver/Tool Installation Display Screen Installing DriversConfiguring Supero Doctor Supero Doctor III Interface Display Screen-II Remote Control