SUPER MICRO Computer X8STE Chapter Troubleshooting, Troubleshooting Procedures, Before Power On

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Chapter 3

Chapter 3: Troubleshooting

Chapter 3

Troubleshooting

3-1 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter. Always disconnect the AC power cord before adding, changing or installing any hardware components.

Before Power On

1.Make sure that the Standby PWR LED (LE1) is not lit. (Note: If LE1 is on, the onboard power is on. Be sure to unplug the power cable before installing or removing the components.)

2.Make sure that there are no short circuits between the motherboard and chas- sis.

3.Disconnect all ribbon/wire cables from the motherboard, including those for the keyboard and mouse. Also, be sure to remove all add-on cards.

4.Install a CPU and heatsink (be sure that it is fully seated) and then connect the chassis speaker and the power LED to the motherboard. Check all jumper settings as well.

No Power

1.Make sure that there are no short circuits between the motherboard and chas- sis.

2.Make sure that all jumpers are set to their default positions.

3.Check if the 115V/230V switch on the power supply is properly set.

4.Turn the power switch on and off to test the system.

5.The battery on your motherboard may be old. Check to make sure that it still supplies ~3VDC. If it does not, replace it with a new one.

No Video

1.If the power is on, but you have no video--in this case, you will need to remove all the add-on cards and cables first.

3-1

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Contents Revision 1.0b X8ST3-F X8STEUSER’S MANUAL Printed in the United States of America Preface About This MotherboardManual Organization Conventions Used in the Manual Asia-Pacific Contacting SupermicroHeadquarters EuropeChapter 1 Introduction Table of ContentsChapter 2 Installation PrefaceTable of Contents Appendix B Installing the Windows OS Chapter 3 TroubleshootingChapter 4 BIOS Appendix A POST Error Beep CodesChecklist Chapter Introduction1-1 Overview X8ST3-F Image Motherboard Layout Important Notes to the UserJumper Default SettingX8ST3-F/X8STE Quick Reference X8ST3-F/X8STE JumpersX8ST3-F/X8STE Jumpers X8ST3-F/X8STE LED IndicatorsX8ST3-F/X8STE Headers/Connectors ConnectorExpansion Slots Motherboard FeaturesMemory ChipsetSAS Connections for the X8ST3-F only BIOSPower Configuration Floppy DriveCD Utilities DimensionsPC Health Monitoring System ManagementChapter 1 Introduction X8ST3-F/X8STE System Block Diagram 1-10RJ45 1-11 1-2 Chipset Overview1-3 PC Health Monitoring 1-4 Power Configuration SettingsRecovery from AC Power Loss Slow Blinking LED for Suspend-State IndicatorWake-On-LAN WOL 1-5 Power SupplyBIOS Support for USB Keyboard Main Switch Override Mechanism1-6 Super I/O 1-7 Overview of the Winbond WPCM450 Controller1-14 Three ADC inputs, Analog and Digital Video outputs 1-15The WPCM450 also includes the following features One X-Bus parallel interface for expansion I/O connections1-16 Unpacking Chapter InstallationPrecautions 2-1 Static-Sensitive DevicesPlastic Cap 2-2 Processor and Heatsink InstallationInstalling an LGA 1366 Processor Socket ClipCPU CPU Socket Load PlateAlign CPU keys with socket keys Installing a Passive CPU Heatsink #SNK-P0037 Install the Heatsink Bracket on the reverse side of the boardHeatsink Bracket BKT-0023L, for screw-type heatsink only Passive Heatsink Removal Installation Instructions 2-3 Mounting the Motherboard into the ChassisTools Needed Front View 2-4 Installing and Removing the Memory ModulesInstalling & Removing DIMMs Installing and Removing DDR3 MemoryMemory Support Maximum Memory PossibleDIMM Module Population Configuration Possible System Memory Allocation & Availability 2-10 2-5 Connectors/IO PortsBack Panel Connectors and IO Ports Back Panel ConnectorsKeyboard 2-11ATX PS/2 Keyboard and PS/2 Mouse Ports MouseFront Panel USB 2, 3, 4/5, 6/7 2-12Universal Serial Bus USB Back Panel USB 0/1 Pin Definitions1. LAN1 2. LAN2 3 . I P M I D e d i c a t e d L A N X8ST3-F only 2-13Ethernet Ports NC No Connection2-14 Serial Ports1. COM1 2. COM2 Video Connector 2-151. VGA JF1 Header Pins Front Control Panel2-16 NMI Button Power LEDFront Control Panel Pin Definitions 2-17NIC1/NIC2 LED Indicators 2-18HDD LED A. OH/Fan Fail LED B. PWR Supply Fail Power Fail LED2-19 Overheat OH/Fan Fail LEDA. Reset Button B. PWR Button Reset ButtonPower Button 2-20Required A. 24-Pin ATX Main PWR B. 8-Pin Processor PWR 2-6 Connecting CablesATX Main PWR & CPU PWR Connectors 2-212-22 Fan HeadersE. Fan5 A. Internal Buzzer B. Speaker 2-23Internal Buzzer SpeakerA. Overheat/Fan Fail LED B. Chassis Intrusion 2-24Overheat/Fan Fail LED Chassis IntrusionA. PWR SMB B. PWR LED Power Supply I2C ConnectorOnboard Power LED 2-25D. 3-SPGIO 1 X8ST3-F only E. Alarm Reset Alarm Reset2-26 T-SGPIO 0/1 & 3-SGPIO 0/1 HeadersA. WOL B. I-Button 2-27Wake-On-LAN I-Button2-28 2-7 Jumper SettingsLAN Port Enable/Disable Explanation of JumpersA. Clear CMOS B. Watch Dog Enable Watch Dog Enable/Disable2-29 CMOS ClearC. VGA Enable BMC VGA Enable2-30 SMB to PCI-X/PCI-E Slots SpeedsC. FP USB 2, 3 Wake-up 2-31USB Wake-Up A. BP USB 0/1 Wake-up B. FP USB 4/5, 6/7 Wake-upA. RAID Enable B. SAS RAID Mode Se- lect SAS Enable/Disable X8ST3-F Only2-32 SAS RAID Mode Select X8ST3-F OnlyBMC IPMI Enable X7ST3-F only 2-33A. BMC Enable IPMI Dedicated LAN LEDs X8ST3-F Only 2-8 Onboard IndicatorsIPMI LAN LAN 1/LAN 2 LEDsA. SAS Heartbeat B. SAS Activity 2-35SAS Activity LED X8ST3-F Only SAS Heartbeat LED X8ST3-F Only2-36 Onboard PWR LED Indicator LED SettingsA. Onboard PWR LED A. I-SATA 0~1 SATA Connectors2-9 Serial ATA and Floppy Drive Connections 2-37Floppy Connector 2-38A. Floppy No Power Chapter Troubleshooting3-1 Troubleshooting Procedures Before Power On3-2 Technical Support Procedures Memory ErrorsLosing the System’s Setup Configuration com/support/bios 3-3 Frequently Asked QuestionsQuestion How do I update my BIOS? Question What type of memory does my motherboard support?Question Whats on the CD that came with my motherboard? 3-4 Returning Merchandise for Service4-1 Introduction Chapter BIOSStarting BIOS Setup Utility How To Change the Configuration Data4-2 Main Setup Starting the Setup UtilitySystem Time/System Date Physical Count Logical Count ProcessorSystem Memory AMIBIOS Version Build DateQuiet Boot 4-3 Advanced Setup ConfigurationsBOOT Feature Quick BootHit Del Message Display Wait For F1 If ErrorRestore on AC Power Loss Processor & Clock OptionsSimultaneous Multi-Threading Available when supported by the CPU Hardware Prefetcher Available when supported by the CPUAdjacent Cache Line Prefetch Available when supported by the CPU Intel Virtualization Technology Available when supported by the CPU1 - Core Ratio Limit Intel TurboMode Tech Available if Intel EIST technology is EnabledIntel Turbo Boost Configuration Turbo Ratio Limit Program Intel EIST TechnologyC-STATE Tech C-State package limit settingIntel C-STATE Architecture C1E SupportQPI Links Speed QPI and IMC ConfigurationAdvanced Chipset Control DCA Prefetch DelayThrottling - Open Loop 4-10Demand Scrubbing Patrol ScrubbingAltitude High Performance Event Timer4-11 Air FlowUSB 2.0 Controller Active State Power Management4-12 USB FunctionsSATA#2 Configuration IDE / Floppy ConfigurationSATA#1 Configuration Configure SATA#1 asBlock Multi-Sector Transfer 4-14Type LBA/Large Mode4-15 DMA ModeS.M.A.R.T. For Hard disk drives 4-16 PCI/PnP ConfigurationPCI Latency Timer Enabled Load Onboard LAN1 Option ROM, Load Onboard LAN2 Option ROM4-17 Super IO Device ConfigurationRemote Access Configuration Remote Access4-18 Hardware Health ConfigurationRedirection After BIOS POST CPU Overheat AlarmCPU Temperature 4-19Fan Speed Control Modes ACPI ConfigurationDisabled PS/2 KB/MS Wake-Up 4-204-21 IPMI Configuration X8ST3-F OnlyACPI Version Features Set LAN Configuration4-22 Set PEF Configuration4-23 Event Log ConfigurationBMC Watch Dog Timer Action BMC WatchDog TimeOut MinSecChange Supervisor Password 4-4 Security SettingsSupervisor Password User Password4-25 4-5 Boot ConfigurationBoot Device Priority Boot Sector Virus Protection4-26 4-6 Exit OptionsRemovable Drives CD/DVD DrivesDiscard Changes and Exit Load Optimal DefaultsLoad Fail-Safe Defaults 4-274-28 Recoverable POST Error Beep Codes Appendix A POST Error Beep CodesPage B-1 Installing the Windows OS for Systems with RAID Functions Appendix B Installing the Windows OSB-2 Installing the Windows OS for Systems without RAID Functions Appendix C Software Installation Instructions C-1 Installing DriversDriver/Tool Installation Display Screen Supero Doctor III Interface Display Screen-I Health Information C-2 Configuring Supero DoctorSupero Doctor III Interface Display Screen-II Remote Control X8ST3-F/X8STE Users Manual Disclaimer continued