Soho NBG800 manual Technical Support, Support from Your Network Supplier, Support from SOHOware

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Technical Support

Support from Your Network Supplier

If additional assistance is required, call your supplier for help. Have the following information ready before you make the call.

1.LED status

2.A list of the product hardware (including revision levels), and if possible, a brief description of the network structure

3.Details of recent configuration changes, if applicable

Support from SOHOware

If you have any problems that you cannot resolve with the information in troubleshooting, please note the following information and contact our technical support team.

What you were doing when the error occurred

What error messages you saw

Whether the problem can be reproduced

The serial number of your SOHOware product

USA & Europe

Telephone	:	+1-408-565-9888
Technical Support		+1	(888)	785-8222
Toll Free Customer		+1	(800)	632-1118 ext: 2801
Service (US only)
FAX	:	+1-408-565-9889
E-mail	:	support@sohoware.com

Asia Pacific

Telephone	:	+886-3-5783966
FAX	:	+886-3-5777989
E-mail	:	techsupt@ndc.com.tw

For more information on networking, please visit us at:

http://www.sohoware.com

72SOHOware® Secure Cable/DSL Router

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Contents BroadGuard User’s GuideTrademarks Ii SOHOware Secure Cable/DSL RouterPacking List SOHOware Secure Cable/DSL RouterTable of Contents Troubleshooting Faqs Appendix a VPN Remote Access List of Figures Vi SOHOware Secure Cable/DSL RouterCable Broadband Connection Viii SOHOware Secure Cable/DSL Router Select Network Component TypeFeatures and Benefits IntroductionGetting to Know Your BroadGuard Front PanelLED Indicators Rear PanelReset Broadband Internet Account InstallationWhat You Need Connecting the BroadGuard Making a ConnectionWired LAN Extension Network ExtensionWireless LAN Extension Wireless LAN ExtensionWindows 95/98/Me Network ConfigurationClick Start/Settings/Control Panel Figure Select Network Component Type TCP/IP Properties-1 TCP/IP Properties-2 Click Start/Settings/Control Panel Windows NTMicrosoft TCP/IP Properties-1 Windows Microsoft TCP/IP Properties-2Click Properties SOHOware Secure Cable/DSL Router Network and Dial-upConnectionsLocal Area Connection Properties Click OK to complete the installation Using the Dhcp server to assign an IP address Mac OSRestart your computer Entering the BroadGuard Setup Home Network ConfigurationBroadGuard Network Configuration Setup Home SetupSetup Advanced BasicSetup Start Basic Broadband ConnectionFinding your PC Host Name Network Windows System PropertiesDSL Setup DSL Broadband Connection Hacker Attack E-mail Alerts Hacker Attack E-mail AlertsChange Password Change PasswordAccess Control AdvancedGlobally Disallowed Websites/Keywords DMZ Host Disable DMZ HostDhcp Settings Dhcp SettingsStatus InternetBroadGuard ToolsPPPoE Check DSL Users Only PPPoE Service Running PPPoE Check Unsuccessful View Current Access Control Settings Hacker Alert TestAccess Monitor Download FirmwareWindows Users Mac & Linux UsersTroubleshooting Status LED stays lit when it shouldn’tWindows 95/98/Me Click Start/Programs/Command Prompt RefreshClick Start/Programs/Accessories/Command Prompt Type ExitCommand Prompt-4 SOHOware Secure Cable/DSL Router FAQs Where should we install the BroadGuard on our network?Does the BroadGuard pass Pptp packets? Which modems are compatible with the BroadGuard? Appendix a VPN Remote Access BroadGuard VPN Server ConfigurationClient Configuration e.g. Microsoft Pptp Windows 98/98/SE/Me VPN Client SetupSelect Network Adapters Network Welcome to Dial-Up Networking Make New Connection-2 Dial-Up Networking Windows 2000 VPN Server Setup Connection EstablishedCommon Configurations Internet Connection Click Next. The New Address Range box will open Figure Managing Multiple Remote Access Servers Check No, I don’t want… then click NextSOHOware Secure Cable/DSL Router Set User Permissions Administrative Tools User Properties SOHOware Secure Cable/DSL Router Appendix B Glossary EthernetTCP/IP VPN Technical Specifications Support from SOHOware Technical SupportSupport from Your Network Supplier SOHOware Limited Warranty Limited Warranty Service ProceduresHardware SoftwareLimitation of Liability Services after Warranty PeriodReturn for Credit EC Declaration of Conformity