SMC Networks SMC2402W, SMC2435W manual About, Troubleshooting Common Installation Problems

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About

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Troubleshooting

Common Installation Problems

Problems are often caused by conflicts with other devices installed in the same computer, or software that has been configured incorrectly. If you encounter a problem with the EZ Connect TURBO 11/22 Mbps Auto-Sensing Wireless Adapters, use the following checklists to identify and correct the problem.

If your computer cannot find the EZ Connect TURBO Wireless Card, or the network driver does not install correctly, check the following items before contacting SMC Technical Support

Make sure the card is securely seated in the PCMCIA or PCI slot. Check for any hardware problems, such as physical damage to the card.

Try the card in another PCMCIA or PCI slot. If this fails, test the card in a completely different system or try using a second EZ Connect TURBO Wireless Card in that particular slot.

Check for resource conflicts

Make sure your computer is using the latest BIOS available. Contact the manufacturer of the laptop, motherboard for information on updating the BIOS (e.g. – Dell, Toshiba, etc)

If there are other network cards in the computer, they may be causing conflicts. Remove all other cards from the computer and test the EZ Connect TURBO Wireless Card separately.

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Contents 11/22Mbps Wireless CardBus / PCI Adapters Equipment Checklist SMC2435W Installation InstructionsSystem Requirements English SMC2402W Installation InstructionsDriver Installation Option #2 Windows 98 Driver Installation Windows Me Driver Installation Windows 2000 Driver Installation English Windows XP Driver Installation How Do I Know the Card is Installed? Windows 98 VerificationWindows Me Verification Windows XP Verification Windows 2000 VerificationUtility Installation Utility Configuration ConfigurationLink Info Site Survey EncryptionAbout Troubleshooting Common Installation ProblemsNetwork Connection Problems SMCs Limited Warranty StatementEnglish Limitation of Liability CopyrightTrademarks