SMC Networks SMC8014 manual Appendix a Telnet and SSH CLI Commands, Appendix B Troubleshooting

APPENDIX A Telnet and SSH CLI Commands

Refer to the 8014 CLI document for command specifics.

APPENDIX B Troubleshooting

This appendix describes common problems you may encounter and possible solutions to them.

B.1 Verify you are connected to the EZ Connect™ Cable Modem Gateway

If you are unable to access the Gateway’s web-based administration pages, then you may not be properly connected or configured. The screen shots in this section were taken on a Windows 2000 machine, but the same steps will apply to Windows 95/98/Me/XP.

To determine your TCP/IP configuration status, please follow the steps below:

1.Click [Start] then choose [Run]

2.Type “cmd” or “command” (without the quotes) to open a DOS prompt.

3.In the DOS window, type “ipconfig” and verify the information that is displayed.

4.If you computer is setup for DHCP, then your TCP/IP configuration should be similar to the information displayed:

•IP Address: 192.168.0.X (x is number between 100 and 199)

•Subnet: 255.255.255.0

•Gateway: 192.168.0.1

If you have an IP address that starts with 169.254.XXX.XXX then see section A.2.

If you have another IP address configured, see section A.3.

B.2 I am getting an IP Address that starts with 169.254.XXX.XXX

If you are getting this IP Address, then you need to check that you are properly connected to the EZ Connect™ Cable Modem Gateway.

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