SMC Networks SMC8014 manual Appendix E Technical Support, Phone

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APPENDIX E Technical Support

At this time, the SMC8014 is only distributed through cable operators. Contact your cable operator with any technical support needs you may have.

PHONE

From U.S.A. and Canada (24 hours a day, 7 days a week)

•(800) SMC-4-YOU

•(949) 679-8000

•Fax: (949) 679-1481

From Europe (8:00 AM - 5:30 PM UK Time)

•44 (0) 118 974 8700

•Fax: 44 (0) 118 974 8701

INTERNET

E-mail addresses:

•techsupport@smc.com

•european.techsupport@smc-europe.com

Driver updates:

•http://www.smc.com/index.cfm?action=tech_support_drivers_downloads

World Wide Web:

•http://www.smc.com/

•http://www.smc-europe.com/

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Contents EZ Connect Cable Modem Gateway Trademarks CopyrightTable of Contents Introduction Features and BenefitsSystem Requirements Package ContentsGetting to Know the EZ Connect Cable Modem Gateway LED IndicatorsGreen AmberReboot Rebooting and Restoring the EZ Connect Cable Modem GatewayRestore Factory Defaults Rear Panel DescriptionBasic Installation Procedure InstallationConfiguring Windows 95/98/Me Configuring your ComputerConfiguring Windows XP Configuring WindowsConfiguring a Macintosh Computer Browser Configuration Configuring the EZ Connect Cable Modem GatewayDisable Proxy Connection Internet Explorer 5.0 or aboveUser Login for use by subscriber Navigating the Web-based Administration Making Configuration ChangesPassword Settings Private LAN IP Settings Dhcp Server SettingsPort Forwarding Predefined Service UDP TCP/UDP Customer Defined Service Rule CustomAccess Control Firewall Enable/DisableCustomer Defined Filtering Access Rule Custom Predefined Filtering Access RuleSpecial Application Page Schedule Rule URL BlockingDMZ Host Demilitarized Zone Tools Page Appendix a Telnet and SSH CLI Commands Appendix B TroubleshootingAm getting an IP Address that starts with Have another IP Address displayed Good Connection Bad Connection Pinging the EZ Connect Cable Modem GatewaySymptom Power LED is Off Symptom / Action TroubleshootingSymptom Diag LED is On Symptom Cable LED is Off or FlashingAction Appendix C Technical Specifications Appendix D Compliances FCC Interference StatementCE Declaration of Conformity Phone Appendix E Technical SupportSMC Networks, Inc Tesla Irvine, CA 92618 Rev .0 4.02.05-TWC