Solutions for Common Problems

SOLUTIONS FOR COMMON PROBLEMS

Problems are often caused by cabling errors, conflicts with other devices installed in the same computer, or software that has been configured incorrectly. If you encounter a problem with the network card, use the following checklists to identify and correct the problem.

Network Card Installation Problems

If your computer cannot find the Fast Ethernet PCI card, or the network driver does not install correctly, check the following items before contacting SMC Technical Support.

•Make sure the card is securely seated in the PCI slot. Check for any hardware problems, such as physical damage to the card’s edge connector.

•Try the card in another PCI bus master slot. If this fails, test with another Fast Ethernet PCI card that is known to operate correctly.

•Check for resource conflict in the PCI configuration. See section “PCI Compatibility” in this chapter.

•Make sure your computer is using the latest BIOS available.

•If there are other network cards in the computer, they may be causing conflict. Remove all other cards from the computer and test the Fast Ethernet PCI card separately.

•Check for a defective computer or PCI bus by trying the network card in another computer that is known to operate correctly.