Seagate ST9250311CS Seagate Technology support services, Presales Support, Technical Support

Page 41

5.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com.

Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to man- age their Seagate account functions. Submit pricing requests, orders and returns through a single, password- protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the ben- efits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Global Customer Support

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your "ST" model/product number available.

Pipeline HD Mini Series SATA Product Manual, Rev. A

35

Page 40 Page 42
Image 41
Page 40 Page 42
Contents ST9250311CS ST91603110CS Pipeline HD Mini Series SataRevision Date Revision historyContents Pipeline HD Mini Series Sata Product Manual, Rev. a List of Figures Page Introduction About the Serial ATA interface Specification summary table Drive specificationsDrive specifications LBA mode Default logical geometryFormatted capacity Cylinders Read/write heads Sectors per track 16,383Drive specification Physical characteristicsPhysical organization Recording and interface technologyStart/stop times Seek timeTypical seek times Seek times msec ReadPower specifications Voltage tolerance Typical current profileConducted noise Power management modes Power-management modesActive mode Idle modeEnvironmental specifications Operating shock ShockNonoperating shock VibrationAcoustics Drive A-weighted Sound Power Levels SWL, BAElectromagnetic immunity Test for Prominent Discrete Tones PDTsReliability Measurement type SpecificationAgency certification Safety certificationElectromagnetic compatibility Korean RRLFCC verification Corrosive environment Environmental protectionEuropean Union Restriction of Hazardous Substances RoHS China Restriction of Hazardous Substances RoHS DirectivePipeline HD Mini Series Sata Product Manual, Rev. a Handling and static-discharge precautions Configuring and mounting the driveSerial ATA cables and connectors Configuring the driveTop cover stiffness/deflection Drive mountingMeasurements shown in are in inches Signal Serial ATA connector pin definitionsSerial ATA Sata interface Segment Pin Function DefinitionP10 Ground 2nd mate P11 Reserved Pin Function DefinitionCommand name Command code in hex ATA-standard commands Supported ATA commandsCommand name Command code in hex ATA-standard security commands Word Description Value Identify Device commandXx07H Description if bit is set to Bit Pipeline HD Mini Series Sata Product Manual, Rev. a Set Features command values Set Features commandCode in features register A.R.T. command 3 S.M.A.R.T. commandsA.R.T. commands Pipeline HD Mini Series Sata Product Manual, Rev. a Technical Support Seagate Technology support servicesPresales Support Data Recovery Services Call Center Toll-free Direct dial Warranty ServiceData Recovery Services Authorized Service Centers Index ITE TPI Pipeline HD Mini Series Sata Product Manual, Rev. a Page Seagate Technology LLC
Top Page Image Contents