Seagate ST980829A, ST960812A Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-01435	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

36	Momentus 4200.2 Product Manual, Rev. C

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Contents Momentus Page Contents Momentus 4200.2 Product Manual, Rev. C List of Figures Momentus 4200.2 Product Manual, Rev. C Introduction Momentus 4200.2 Pata disc driveMomentus 4200.2 Product Manual, Rev. C Specifications for 120, 100, and 80 GB models Drive specificationsSpecification summary Drive specification ST9120824A ST9100825A ST980829AFollowing web Warranty Specifications for 60, 50, 40, and 30 GB models Drive specification ST960812A ST950814A ST9402112A ST930218ASpecifications for 60, 50, 40, and 30 GB models Formatted capacity Default logical geometryLBA mode Physical organizationRecording and interface technology Physical characteristicsTechnology Specification Seek timePower specifications Time to readyTypical current profile Conducted noiseVoltage tolerance Active mode Power-management modesPower management modes Idle modeEnvironmental specifications Nonoperating shock ShockOperating shock VibrationDrive level acoustics AcousticsElectromagnetic immunity Electromagnetic immunityReliability Safety certificationMeasurement type Specification Agency certificationKorean RRL Australian C-Tick N176FCC verification Environmental protection Corrosive environmentEuropean Union Restriction of Hazardous Substances RoHS Momentus 4200.2 Product Manual, Rev. C Configuring and mounting the drive Handling and static discharge precautionsJumper settings Master/slave configurationCable-select option Mounting dimensions-top, side and end view Drive mountingMomentus 4200.2 Product Manual, Rev. C Connector Cable Signal Name Contact Conductor ATA interface signals and connector pinsConnector signals Cable Connector Conductor Contact Signal NameSupported ATA commands Supported commandsCommand name Command code in hex ATA-standard commands Command name Command code in hex ATA-standard power-management commandsATA-standard security commands Identify Device command Word Description ValueXxxxH Description if bit is set to Bit Word Bit WordSet Features command Features register valuesMomentus 4200.2 Product Manual, Rev. C Installation considerations Compatibility summarySystem Compatibility Tested systemsBios versions tested Tested Bios versionsVendor Release Revision Software utilities Compatibility test configurationsOperating system versions tested Other certificationPresales Support Seagate Technology support servicesInternet Technical SupportWarranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dial Index Page Page Momentus 4200.2 Product Manual, Rev. C Page Seagate Technology LLC