Seagate ST960813AS, ST980811AS Seagate Technology support services, Internet, Presales Support

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5.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com. Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/support/service/index.html

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to manage their Seagate account functions. Submit pricing requests, orders and returns through a single, password-protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your “ST” model number available.

SeaTDD™ (+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

Momentus 5400.3 SATA Product Manual, Rev. D

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Contents Momentus 5400.3 Sata Page Contents Momentus 5400.3 Sata Product Manual, Rev. D List of Figures Page Introduction About the Serial ATA interface Specification summary table Drive specificationsDrive specifications LBA mode Default logical geometryFormatted capacity Cylinders Read/write heads Sectors per track 16,383Drive specification Physical characteristicsPhysical organization Recording and interface technologyStart/stop times Seek timeTypical seek times Typical seek times msec Read WritePower specifications Deferred spinup Typical current profileConducted noise Voltage toleranceEnvironmental specifications Wet bulb temperature Temperature gradientHumidity Relative humidity AltitudeOperating shock ShockNonoperating shock VibrationElectromagnetic immunity AcousticsDrive level acoustics Radio frequency environmentsMeasurement type Specification Safety certificationReliability Agency certificationAustralian C-Tick N176 Korean RRLFCC verification Corrosive environment Environmental protectionEuropean Union Restriction of Hazardous Substances RoHS Handling and static-discharge precautions Configuring and mounting the driveSerial ATA cables and connectors Configuring the driveDrive mounting Mounting dimensions-top, side and end viewMomentus 5400.3 Sata Product Manual, Rev. D Signal Serial ATA connector pin definitionsSerial ATA Sata interface Segment Pin Function DefinitionP10 Ground 2nd mate P11 Reserved Pin Function DefinitionCommand name Command code in hex ATA-standard commands Supported ATA commandsATA-standard security commands Command name Command code in hexMomentus 5400.3 Sata Product Manual, Rev. D Word Description Value Identify Device commandXx07H Bit Word Description if bit is set to Bit WordSet Features command values Set Features commandA.R.T. commands 3 S.M.A.R.T. commandsCode in features register A.R.T. command Internet Seagate Technology support servicesPresales Support Technical SupportData Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Index ITE Sata Momentus 5400.3 Sata Product Manual, Rev. D Page Seagate Technology LLC
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