Seagate ST936701SS, ST973401SS Seagate Technology support services, Internet, Presales Support

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10.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com. Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/support/service/index.html

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to manage their Seagate account functions. Submit pricing requests, orders and returns through a single, password-protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your “ST” model number available.

SeaTDD(+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

Savvio SAS Product Manual, Rev. D

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Contents ST973401SS ST936701SS Savvio SASPage Contents Interface requirements Defect and error managementInstallation Seagate Technology support servicesList of Figures Page Savvio family disc drive ScopeSavvio SAS Product Manual, Rev. D Electromagnetic susceptibility Applicable standards and reference documentationStandards Electromagnetic compatibilityKorean MIC Electromagnetic complianceElectromagnetic compliance for the European Union Australian C-TickSAS Interface Manual Reference documentsSavvio SAS Product Manual, Rev. D General description Media description Standard featuresPerformance Programmable drive capacity Factory-installed accessoriesReliability Formatted capacitiesUser-installed accessories Factory-installed optionsAccess time Performance characteristicsInternal drive characteristics Seek performance characteristicsGeneral performance characteristics Format command execution time for 512-byte sectors minutesPrefetch/multi-segmented cache control Start/stop timeCache operation Caching write data Prefetch operation Savvio SAS Product Manual, Rev. D Unrecoverable Errors Reliability specificationsError rates Recoverable ErrorsPreventive maintenance Reliability and serviceSeek errors Interface errorsPerformance impact Hot plugging the drive4 S.M.A.R.T Controlling S.M.A.R.TThermal monitor Reporting controlDetermining rate Predictive failuresImplementation Temperature Log Page 0Dh Parameter Code DescriptionDrive Self Test DST DST failure definitionShort test Function Code 001b State of the drive prior to testingInvoking DST Short and extended testsShipping Product warrantyLog page entries AbortProduct repair and return information ST973401SS DC power requirements Physical/electrical specificationsAC power requirements DC power requirementsGeneral DC power requirement notes ST936701SS DC power requirementsST936701SS Gbit mode Amps +5V +12V Power sequencingConducted noise immunity Current profilesTypical ST973401SS drive +12V current profile Typical ST936701SS drive +12V current profile ST973401SS in 3 Gbit operation Power dissipationST973401SS in 1.5 Gbit operation ST936701SS in 1.5 Gbit operation ST936701SS in 3 Gbit operationEnvironmental limits TemperatureRelative humidity Shock and vibration Effective altitude sea levelShock Recommended mounting Package size Packaged/product weight Drop heightVibration Air cleanlinessCorrosive environment Acoustics Mounting configuration dimensions Mechanical specificationsSavvio SAS Product Manual, Rev. D Drive internal defects/errors Defect and error managementDrive error recovery procedures SAS system errors Drive orientation InstallationAir flow CoolingGrounding Drive mountingSavvio SAS Product Manual, Rev. D Interface requirements SAS featuresDual port support Commands supported by Savvio SAS family drive Scsi commands supportedCommand name Command code Supported Commands supported by Savvio SAS family drive Commands supported by Savvio SAS family drive Commands supported by Savvio SAS family drive Bytes Data hex Mode Sense dataInquiry data Savvio inquiry dataPage DEF CHG Savvio SAS Product Manual, Rev. D Miscellaneous status Miscellaneous operating features and conditionsMiscellaneous features Supported Feature or conditionSAS physical interface Datum B Section C C Section a a Pin descriptions Physical characteristicsConnector requirements Electrical descriptionSAS pin descriptions Pin Signal name Signal typeSAS transmitters and receivers Signal characteristics Receive eye mask General interface characteristicsCharacteristic Units Gbps Eye masks Eye masks overviewReveive tolerance eye mask Jitter tolerance masksFrequency in kHz Peak-toSinusoidal JitterSignal characteristica Units Gbps Transmitter signal characteristicsGbps m, n Deterministic jitterq Receiver signal characteristicsSignal characteristic Units Gbps Maximum allowable jitterImpedance requirements Sheet 1 Impedance specificationsReceiver jitter tolerance Compliant jitter test pattern CjtpatImpedance requirements Sheet 2 Transmitter characteristicsElectrical TxRx connections = -5,437dB Tctf ISI loss example at 1.5 Gbps Receiver characteristicsSavvio SAS Product Manual, Rev. D Technical Support Seagate Technology support servicesInternet Presales SupportData Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Numerics IndexPage SAS See also cooling
Related manuals
Manual 1 pages 21.51 Kb

ST936701SS, ST973401SS specifications

The Seagate ST936701SS and ST973401SS are high-performance enterprise hard drives designed for optimal data storage solutions in demanding environments. Both models belong to Seagate's Savvio series, which is renowned for its reliability and efficiency. These drives are tailored for critical applications such as database management, data warehousing, and online transaction processing.

The ST936701SS comes with a storage capacity of 36.4 GB, while the ST973401SS offers a larger capacity of 73.4 GB. This variance allows users to choose the drive that best suits their storage needs without compromising performance. Both drives utilize a 2.5-inch form factor, making them compact and suitable for high-density storage configurations.

A key feature of these drives is their impressive rotational speed of 10,000 RPM, which enhances data access times and improves overall system responsiveness. This speed allows for reduced latency and faster data transfer rates, critical for applications that require quick retrieval of large datasets.

In terms of technology, these drives utilize the Serial Attached SCSI (SAS) interface, which is favored in enterprise settings for its reliability and speed. SAS provides better performance than traditional SATA drives, particularly when dealing with high workloads, as it supports multiple concurrent connections and higher data throughput.

The ST936701SS and ST973401SS are also equipped with advanced features such as Seagate's Native Command Queuing (NCQ), which optimizes the order in which read and write commands are executed. This results in improved performance under multi-tasking conditions, essential for enterprise servers managing multiple requests simultaneously.

Additionally, both drives incorporate features aimed at enhancing data integrity and reliability. They support End-to-End Data Protection and are designed to endure the rigors of continuous operation, with MTBF (Mean Time Between Failures) ratings that bolster their reputation for durability.

Energy efficiency is another notable characteristic, as both drives are designed to reduce power consumption without sacrificing performance. This is particularly important in enterprise environments where power management contributes to lower operational costs.

In conclusion, the Seagate ST936701SS and ST973401SS drives are robust, reliable storage solutions tailored for enterprise applications. With their high performance, advanced technology features, and capacity options, they provide organizations with the scalability and efficiency required in today’s data-driven landscape. Whether it's for critical data management tasks or high-access applications, these drives stand out as a solid choice for any enterprise storage strategy.