Seagate ST973401SS manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support

 

 

Call Center

Toll-free

Direct dial

 

USA, Canada,

 

 

 

and Mexico

1-800-SEAGATE

+1-405-324-4700

 

Data Recovery Services

 

 

 

Call Center

Toll-free

Direct dial

FAX

USA, Canada,

1-800-475-01435

+1-905-474-2162

1-800-475-0158

and Mexico

 

 

+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

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Savvio SAS Product Manual, Rev. D

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Contents Savvio SAS ST973401SS ST936701SSPage Contents Defect and error management InstallationSeagate Technology support services Interface requirementsList of Figures Page Scope Savvio family disc driveSavvio SAS Product Manual, Rev. D Applicable standards and reference documentation StandardsElectromagnetic compatibility Electromagnetic susceptibilityElectromagnetic compliance Electromagnetic compliance for the European UnionAustralian C-Tick Korean MICReference documents SAS Interface ManualSavvio SAS Product Manual, Rev. D General description Performance Standard featuresMedia description Factory-installed accessories ReliabilityFormatted capacities Programmable drive capacityFactory-installed options User-installed accessoriesPerformance characteristics Internal drive characteristicsSeek performance characteristics Access timeFormat command execution time for 512-byte sectors minutes General performance characteristicsCache operation Start/stop timePrefetch/multi-segmented cache control Caching write data Prefetch operation Savvio SAS Product Manual, Rev. D Reliability specifications Error ratesRecoverable Errors Unrecoverable ErrorsReliability and service Seek errorsInterface errors Preventive maintenanceHot plugging the drive 4 S.M.A.R.TControlling S.M.A.R.T Performance impactReporting control Determining ratePredictive failures Thermal monitorTemperature Log Page 0Dh Parameter Code Description Drive Self Test DSTDST failure definition ImplementationState of the drive prior to testing Invoking DSTShort and extended tests Short test Function Code 001bProduct warranty Log page entriesAbort ShippingProduct repair and return information Physical/electrical specifications AC power requirementsDC power requirements ST973401SS DC power requirementsST936701SS Gbit mode Amps ST936701SS DC power requirementsGeneral DC power requirement notes Power sequencing Conducted noise immunityCurrent profiles +5V +12VTypical ST973401SS drive +12V current profile Typical ST936701SS drive +12V current profile ST973401SS in 1.5 Gbit operation Power dissipationST973401SS in 3 Gbit operation ST936701SS in 3 Gbit operation ST936701SS in 1.5 Gbit operationRelative humidity TemperatureEnvironmental limits Shock Effective altitude sea levelShock and vibration Package size Packaged/product weight Drop height Recommended mountingCorrosive environment Air cleanlinessVibration Acoustics Mechanical specifications Mounting configuration dimensionsSavvio SAS Product Manual, Rev. D Drive error recovery procedures Defect and error managementDrive internal defects/errors SAS system errors Installation Drive orientationCooling Air flowDrive mounting GroundingSavvio SAS Product Manual, Rev. D SAS features Interface requirementsDual port support Command name Command code Supported Scsi commands supportedCommands supported by Savvio SAS family drive Commands supported by Savvio SAS family drive Commands supported by Savvio SAS family drive Commands supported by Savvio SAS family drive Mode Sense data Inquiry dataSavvio inquiry data Bytes Data hexPage DEF CHG Savvio SAS Product Manual, Rev. D Miscellaneous operating features and conditions Miscellaneous featuresSupported Feature or condition Miscellaneous statusSAS physical interface Datum B Section C C Section a a Physical characteristics Connector requirementsElectrical description Pin descriptionsSAS transmitters and receivers Pin Signal name Signal typeSAS pin descriptions Signal characteristics General interface characteristics Characteristic Units GbpsEye masks Eye masks overview Receive eye maskJitter tolerance masks Reveive tolerance eye maskPeak-to SinusoidalJitter Frequency in kHzTransmitter signal characteristics Signal characteristica Units GbpsReceiver signal characteristics Signal characteristic Units GbpsMaximum allowable jitter Gbps m, n Deterministic jitterqImpedance specifications Receiver jitter toleranceCompliant jitter test pattern Cjtpat Impedance requirements Sheet 1Electrical TxRx connections Transmitter characteristicsImpedance requirements Sheet 2 = -5,437dB Tctf Receiver characteristics ISI loss example at 1.5 GbpsSavvio SAS Product Manual, Rev. D Seagate Technology support services InternetPresales Support Technical SupportData Recovery Services Call Center Toll-free Direct dial Warranty ServiceData Recovery Services Authorized Service Centers Index NumericsPage SAS See also cooling
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ST936701SS, ST973401SS specifications

The Seagate ST936701SS and ST973401SS are high-performance enterprise hard drives designed for optimal data storage solutions in demanding environments. Both models belong to Seagate's Savvio series, which is renowned for its reliability and efficiency. These drives are tailored for critical applications such as database management, data warehousing, and online transaction processing.

The ST936701SS comes with a storage capacity of 36.4 GB, while the ST973401SS offers a larger capacity of 73.4 GB. This variance allows users to choose the drive that best suits their storage needs without compromising performance. Both drives utilize a 2.5-inch form factor, making them compact and suitable for high-density storage configurations.

A key feature of these drives is their impressive rotational speed of 10,000 RPM, which enhances data access times and improves overall system responsiveness. This speed allows for reduced latency and faster data transfer rates, critical for applications that require quick retrieval of large datasets.

In terms of technology, these drives utilize the Serial Attached SCSI (SAS) interface, which is favored in enterprise settings for its reliability and speed. SAS provides better performance than traditional SATA drives, particularly when dealing with high workloads, as it supports multiple concurrent connections and higher data throughput.

The ST936701SS and ST973401SS are also equipped with advanced features such as Seagate's Native Command Queuing (NCQ), which optimizes the order in which read and write commands are executed. This results in improved performance under multi-tasking conditions, essential for enterprise servers managing multiple requests simultaneously.

Additionally, both drives incorporate features aimed at enhancing data integrity and reliability. They support End-to-End Data Protection and are designed to endure the rigors of continuous operation, with MTBF (Mean Time Between Failures) ratings that bolster their reputation for durability.

Energy efficiency is another notable characteristic, as both drives are designed to reduce power consumption without sacrificing performance. This is particularly important in enterprise environments where power management contributes to lower operational costs.

In conclusion, the Seagate ST936701SS and ST973401SS drives are robust, reliable storage solutions tailored for enterprise applications. With their high performance, advanced technology features, and capacity options, they provide organizations with the scalability and efficiency required in today’s data-driven landscape. Whether it's for critical data management tasks or high-access applications, these drives stand out as a solid choice for any enterprise storage strategy.