Seagate ST2000NC000, ST1000NC001 manual Shipping, Storage, Product repair and return information

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facility in accordance with Seagate’s warranty procedure. Seagate will pay for transporting the repair or replacement item to the customer. For more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate products on your purchase documentation.

The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. You can also determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is required to determine remaining warranty information.

Shipping

When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Seagate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty.

Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in transit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Storage

The maximum recommended storage period for the drive in a non-operational environment is 90 days. Drives should be stored in the original unopened Seagate shipping packaging whenever possible. Once the drive is removed from the Seagate original packaging the recommended maximum period between drive operation cycles is 30 days. During any storage period the drive non-operational temperature, humidity, wet bulb, atmospheric conditions, shock, vibration, magnetic and electrical field specifications should be followed.

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.

Constellation CS Serial ATA Product Manual, Rev. C

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Contents ConstellationCS Serial ATA Revision Date Description of Change Document Revision HistoryContents Sata Interface Figures Seagate Technology Support Services Introduction About the Sata interface Specification summary tables Drive SpecificationsFormatted capacity Model Formatted capacity Guaranteed sectors Bytes per sectorLBA mode LBA modeDefault logical geometry Physical characteristicsStart/stop times Power specificationsPower consumption Seek timePeak operating current sequential write 3TB Drive DC power requirementsTypical current profiles 3TB model current profile 2TB model current profile 1TB model current profile Voltage tolerance Conducted noisePower modes Heads Spindle Buffer Power-management modesExtended Power Conditions PowerChoiceTM Power Condition Name Power Condition ID DescriptionPowerChoice is invoked using one of two methods Power Condition Power Condition Name Identifiers Power Condition Name Manufacturer Default Timer ValuesEPC Subcommands Descriptions PowerChoice Supported Extended Power Condition IndentifiersOperating Ambient temperatureEnvironmental limits HumidityNon-operating AltitudeShock VibrationAcoustics Test for Prominent Discrete Tones PDTsElectromagnetic immunity Electromagnetic compatibility Agency certification Safety certificationFCC verification Korean RRLAustralian C-Tick N176 Corrosive environment Product warrantyEnvironmental protection China Restriction of Hazardous Substances RoHS DirectiveShipping StorageProduct repair and return information Handling and static-discharge precautions Configuring the driveSata cables and connectors Drive mounting Mounting dimensionsData encryption Power requirementsATA Security Erase Unit Command on SED Sata drives Sanitize Feature Set on SED DrivesHot-Plug compatibility Sata InterfaceSata connector pin definitions Sata device plug connector pin definitionsCommand name Command code in hex Supported ATA commandsF1H Word Description Value Identify Device command69-74 Bit WordSmart error login is supported 0CH Set Features commandCode in features register A.R.T. command 3 S.M.A.R.T. commandsConstellation CS Serial ATA Product Manual, Rev. C IndexConstellation CS Serial ATA Product Manual, Rev. C Constellation CS Serial ATA Product Manual, Rev. C Americas Seagate Technology LLC