Seagate ST9420AG manual Location Telephone number

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Marathon 420sl Installation Guide, August 1995

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SeaFAX

You can use a touch-tone telephone to access Seagate’s automated FAX system to receive technical support informa- tion by return FAX. This service is available 24 hours daily.

Location

Telephone number

United States

408-438-2620

England

44-1-62-847-7080

Seagate Technical Support FAX. 408/438-8137

You can FAX questions or comments to technical support specialists 24 hours daily. Responses are sent between 8:00 A.M. and 5:00 P.M. (Pacific time), Monday through Friday.

SeaFONE. 408/438-8222

You can talk to a technical support specialist between 8:00 A.M. and 5:00 P.M. (Pacific time), Monday through Friday. SeaFONE provides recorded technical information on se- lected Seagate products while you are on hold. You can access these recordings 24 hours daily. Before calling, note your computer configuration and drive model number (STxxxx).

SeaTDD. 408/438-5382

Using a telecommunications device for the deaf (TDD), you can send questions or comments 24 hours daily and exchange messages with a technical support specialist between 8:00 A.M. and 5:00 P.M. (Pacific time), Monday through Friday.

Seagate CompuServe forum

Online technical support for Seagate products is available on CompuServe. To access our technical support forum, type go Seagate. This forum provides information similar to that found on SeaBOARD.

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Contents Marathon 420sl ST9420A, ST9420AG AT Interface Drives Contents Read before you begin Attaching cables Configuring the drivePin 1 Pin 20 removed Mounting the drive Configuring your computer Marathon 420sl Installation Guide, August Page Formatting and partitioning the drive Low-level formattingPartitioning High-level formatting General troubleshooting procedures Installation troubleshootingPage Screen remains blank when you power up the computer Specific Troubleshooting ProceduresAt startup, the message HDD controller failure appears ∙ Check for memory conflicts ∙ Check for viruses Page ∙ Check for viruses Compatibility notes SeaBOARD Technical support servicesLocation Telephone number Seagate’s internet connections Seagate 2.5-inch drive and approved packing materials Storing and shipping your drive