Seagate ST9420AG manual Technical support services, SeaBOARD

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Marathon 420sl Installation Guide, August 1995

Technical support services

If you need assistance installing your drive, consult your dealer. Your dealer is familiar with system configurations and can help you with system conflicts and other technical issues.

If you need additional assistance with your Seagate drive or other Seagate products, you can call SeaBOARD, SeaFAX, Sea- gate Technical Support FAX, SeaFONE, or SeaTDD. Sea- gate technical support is also available on CompuServe and through the internet.

SeaBOARD

Using a modem, you can access documentation, drive speci- fications and jumper settings for Seagate’s entire product line. You can also download software for installing and analyzing your drive.

SeaBOARD is available 24 hours daily. It supports communi- cations up to 9,600 baud. Set your communications software to eight data bits, no parity and one stop bit (8-N-1). Sea- BOARD phone numbers are listed in the following table.

Location

Modem number

United States

408-438-8771

England

44-1-62-847-8011

France

(+33 1) 48 25 35 95

Germany

49-89-140-9331

Singapore

65-292-6973

Thailand

662-531-8111

Australia

61-2-756-2359

Korea

82-2-556-7294

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Contents Marathon 420sl ST9420A, ST9420AG AT Interface Drives Contents Read before you begin Configuring the drive Attaching cablesPin 1 Pin 20 removed Mounting the drive Configuring your computer Marathon 420sl Installation Guide, August Page Partitioning Formatting and partitioning the driveLow-level formatting High-level formatting Installation troubleshooting General troubleshooting proceduresPage Specific Troubleshooting Procedures Screen remains blank when you power up the computerAt startup, the message HDD controller failure appears ∙ Check for memory conflicts ∙ Check for viruses Page ∙ Check for viruses Compatibility notes Technical support services SeaBOARDLocation Telephone number Seagate’s internet connections Storing and shipping your drive Seagate 2.5-inch drive and approved packing materials