Seagate ST31270A manual Technical support services, SeaBOARD, Location Modem number

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Medalist 1270 Installation Guide, July 1995

Technical support services

If you need assistance installing your drive, consult your dealer. Your dealer is familiar with system configurations and can help you with system conflicts and other technical issues.

If you need additional assistance with your Seagate drive or other Seagate products, you can call SeaBOARD, SeaFAX, Sea- gate Technical Support FAX, SeaFONEor SeaTDD. Seagate technical support is also available on CompuServe.

SeaBOARD

Using a modem, you can:

Access documentation, drive specifications and jumper set- tings for Seagate’s entire product line.

Download software for installing and analyzing your drive.

SeaBOARD is available 24 hours daily. It supports communica- tions up to 9,600 baud. Set your communications software to eight data bits, no parity and one stop bit (8-N-1). SeaBOARD phone numbers are listed in the following table.

Location

Modem number

United States

408-438-8771

England

44-1-62-847-8011

France

(+33 1) 48 25 35 95

Germany

49-89-140-9331

Singapore

65-292-6973

Thailand

662-531-8111

Australia

61-2-756-2359

Korea

82-2-556-7294

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Contents Medalist ATA Interface Drive Contents Introduction Drive features LBABefore you begin Sicherheitsanleitung Configuring the drive Required materialsDrive connectors Options jumper block settings Medalist 1270 Installation Guide, July Attach a power-supply cable to the drive Attaching the cablesMounting the drive Mounting holesTransferring the software from the drive Type format a /sMedalist 1270 Installation Guide, July Determining if your Bios accepts more than 528 Mbytes Solutions for surpassing the 528-Mbyte barrierConfiguring the computer Using the installation softwareMedalist 1270 Installation Guide, July Medalist 1270 Installation Guide, July Medalist 1270 Installation Guide, July Standard setup Dual-drive emulation installation Model Setup Mbytes Cyl Heads SectorsDual-drive emulation 024Partitioning Partitioning and formatting the driveLow-level formatting Windows 32-bit disk access High-level formattingMedalist 1270 Installation Guide, July Basic troubleshooting Advanced troubleshooting System does not recognize the driveMedalist 1270 Installation Guide, July Screen remains blank when you power up the system System error message, Drive not Ready, appears Drive does not format to full capacity System error message, HDD controller failure appears Disabling EZ-DriveDisabling Maximum Overdrive Location Modem number Technical support servicesSeaBOARD SeaFAX Location Telephone numberSeagate Technical Support FAX /438-8137 SeaFONE /438-8222Seagate’s Internet connections Storing and shipping your drive Drive in an approved package