Seagate ST32000641AS manual Warranty Service, Data Recovery Services Authorized Service Centers

Page 36

Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty-related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx.

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. See www.seagate.com for the service center near you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support

 

 

Call Center

Toll-free

Direct dial

 

USA, Canada,

 

 

 

and Mexico

1-800-SEAGATE

+1-405-324-4700

 

Data Recovery Services

 

 

 

Call Center

Toll-free

Direct dial

FAX

USA, Canada,

1-800-475-0143

+1-905-474-2162

1-800-475-0158

and Mexico

 

 

+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

30

Barracuda XT Series SATA Product Manual, Rev. C

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Contents
Barracuda XT Series Sata ST32000641ASRevision history Revision Date Sheets affected or commentsContents Barracuda XT Series Sata Product Manual, Rev. C List of Figures Barracuda XT Series Sata Product Manual, Rev. C Introduction About the Serial ATA interface Drive specifications Drive specifications summary for 2000GB modelsRanty information for your drive Default logical geometry LBA modeFormatted capacity Recording and interface technologyPhysical characteristics Start/stop times2000GB model Power specifications Typical current profiles Power management modes Active modeIdle mode Sleep modeEnvironmental specifications Shock Operating shockNonoperating shock VibrationDrive A-weighted Sound Power Levels SWL, BA AcousticsElectromagnetic immunity Test for Prominent Discrete Tones PDTsWarranty Safety certificationAgency certification Electromagnetic Compatibility EMCKorean RRL Australian C-Tick N176FCC verification Environmental protection Corrosive environmentConfiguring and mounting the drive Handling and static-discharge precautionsConfiguring the drive Serial ATA cables and connectorsMounting dimensions 2000GB model Drive mountingSerial ATA Sata interface Hot-Plug compatibilitySerial ATA device plug connector pin definitions Serial ATA connector pin definitionsSignal Segment Pin Function DefinitionSupported ATA commands Supported ATA commandsCommand name Command code in hex F3H Identify Device command Word Description ValueXx07H Description if bit is set to Bit Word Bit WordBarracuda XT Series Sata Product Manual, Rev. C Set Features command Set Features command values3 S.M.A.R.T. commands A.R.T. commandsCode in features register A.R.T. command Seagate Technology support services Presales SupportTechnical Support Warranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dial Index RRL Page Barracuda XT Series Sata Product Manual, Rev. C Page Seagate Technology LLC
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