Wyse Technology manual Troubleshooting the 3820TX Problem Solution

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Troubleshooting

Table 3 provides you with solutions to common problems and issues you may encounter while using the 3820TX.

Table 3 Troubleshooting the 3820TX

Problem

Solution

 

 

The 3820TX tablet thin client does not turn on.

You are having trouble connecting to the wireless network.

•Make sure the plugs and connections are securely inserted in their ports.

•The battery might also be low so plug into the AC adapter.

•Refer to “Installing and Configuring a PCMCIA Network Card” on page 11 for more information on connecting to the network.

•Talk to your Network Administrator to make sure you have all of the network settings configured correctly.

Battery runs out of power quickly.

•You may be using 3820TX tablet thin client in ways that can drain the batteries more quickly. Using a wireless PCMCIA card or setting the display screen on the brightest level are two situations that can deplete the battery.

•The battery may be old. If your battery is more than a year old it may need replacement.

3820TX tablet thin client automatically shuts down.

The battery pack might have too little power to continue to run. If this happens, 3820TX tablet thin client shuts down to save its data. Connect to AC power and charge the battery.

Data or settings have been lost.

•Most likely, 3820TX tablet thin client has lost power.

•Plug 3820TX tablet thin client in to an electrical power source using the AC adapter and charge the battery.

3820TX tablet thin client does not detect a wireless PCMCIA card.

While connected to the server the keyboard and mouse freeze.

•Make sure the wireless PCMCIA card is inserted properly. Do not force the PC card in as that may damage some pins.

•Make sure the wireless PCMCIA card driver is installed correctly.

•Refer to the documentation that came with the wireless PC card for further troubleshooting.

The connection to the server may be broken:

•Turn the 3820TX tablet off, then on again.

•Verify that you have a working network connection.

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Contents Issue This page intentionally blank Mobile Winterm Model 3820TX Users Guide This page intentionally blank End User License Agreement License Trademarks Copyright NoticePatents Restricted Rights Legend Ordering InformationTerminal Requirements Compliance FCC Compliance FCC StatementIEC/EN Compliance Canadian DOC NoticesBattery Information Device Power SupplyVii Class B IEC/EN NoticeViii Contents List of Tables List of FiguresOrganization of this Guide About This GuideUser Interface Menu Control Conventions Used in this GuideIntroducing the 3820TX Tablet Thin Client Features3820TX Tablet Thin Client Overview BenefitsFront View 3820TX Tablet Hardware FeaturesBack view Back ViewSide View General 3820TX Tablet Information3820TX Tablet Thin Client Software 3820TX Pcmcia Network Card Drivers SoftwareServer Minimum System Requirements Getting Started Charging the BatteryStarting the 3820TX Tablet for the First Time Warm Boot Soft ResetStarting and Stopping the 3820TX Tablet Suspend/RestartTouchscreen Basics 3820TX Tablet Thin Client Basics3820TX Tablet Thin Client Stylus Basics On-screen Keyboard BasicsBattery Life Installing and Configuring a Pcmcia Network CardHandwriting Recognition Start Programs Calligrapher Calligrapher HelpIP Address Connecting to a Wireless Access PointConfiguring Network Identification Additional Security FeaturesTap Start Settings Control Panel Terminal Server Access Completing the Network Setup3820TX Tablet Connection Modes Verifying the Network ConnectionCitrix Server Access 3820TX Tablet SettingsIntranet or Internet Access Tap Start Programs ICA CE Client Select ICA Remote AppMgrDisplay Settings Date and Time SettingsMouse Settings Keyboard SettingsMouse settings Device Owner SettingsRegional Settings Power SettingsRegional settings Stylus SettingsVolume and Sound Settings System SettingsVolume tab Setting a 3820TX Tablet Thin Client PasswordTroubleshooting the 3820TX Problem Solution TroubleshootingGeneral Precautions Frequently Asked QuestionsFrequently asked questions about the 3820TX Question Answer Frequently asked questions about the 3820TX Question Answer This page intentionally blank Term Definition GlossaryWAN This page intentionally blank Mobile Winterm Model 3820TX Users Guide Issue

3820TX specifications

Wyse Technology, a leader in thin client computing solutions, has made significant advancements with its Wyse 3820TX model. This versatile thin client is designed to enhance performance while maintaining ease of management, making it an ideal choice for businesses seeking to optimize their computing infrastructure.

One of the standout features of the Wyse 3820TX is its powerful dual-core AMD G-Series processor. This chip delivers impressive processing power while consuming minimal energy, crucial for organizations looking to reduce their carbon footprint and operational costs. The 3820TX supports various operating systems, including Microsoft Windows Embedded Standard and Wyse ThinOS, allowing for flexibility in deployment and application usage.

Equipped with advanced graphics capabilities, the Wyse 3820TX is designed for tasks that require high visual fidelity. It supports multiple displays, allowing users to connect up to two monitors simultaneously, which enhances productivity and provides an expansive workspace. The device is particularly suitable for industries where data visualization and graphic design are pivotal, such as finance, engineering, and creative fields.

The Wyse 3820TX also boasts a range of connectivity options. It includes multiple USB ports for peripherals, Ethernet connectivity, and support for Wi-Fi, enabling users to connect easily to networks and devices. This versatility ensures that the thin client can adapt to various environments, whether in a corporate office, educational institution, or healthcare facility.

Security features are another highlight of the 3820TX. It incorporates advanced encryption protocols and access controls, safeguarding sensitive data and ensuring that only authorized users can access specific applications and files. This focus on security is essential in today's digital landscape, where data breaches and cyber threats are prevalent.

In terms of management, the Wyse 3820TX is straightforward to deploy and maintain. With Wyse Management Suite, IT administrators can streamline the management of multiple devices from a central dashboard, simplifying updates, monitoring, and troubleshooting. This capability is invaluable for organizations looking to minimize downtime and maximize productivity.

Overall, the Wyse Technology 3820TX stands out as a robust, feature-rich thin client that meets the demands of modern business environments. Its energy-efficient performance, advanced graphics, extensive connectivity options, and comprehensive security features make it a reliable choice for companies aiming to enhance their IT infrastructure while ensuring cost-effectiveness and scalability.
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