Linksys EtherFast® Series
Troubleshooting
Troubleshooting hints for Windows can be found below. If you are using Windows NT, NetWare, or another network operating system, skip to the Card Diagnostics instructions on page 48.
Troubleshooting Hints for Windows 95 and 98
1.Windows doesn’t detect new hardware with the EtherFast Card hardware installed, or it continues to detect the card each time you restart your PC.
•You might not have inserted the PCI card correctly or securely into the appropriate slot of your computer. Check that the card is securely insert- ed into the appropriate slot.
•Try inserting your card into an alternate PCI slot.
•You may have previously aborted a new hardware setup. Follow the direc- tions on page 54.
•The motherboard in your system might not be
2.Windows can’t locate the driver for the EtherFast Card device.
•You may have inserted the wrong diskette into your PC’s drive.
•The diskette may be defective or files may be missing. Make sure the disk has a few files in a:\ starting with lne100 or a folder called Win95 for Window 95 or Win98 for Windows 98
3.The Windows Logon screen doesn’t appear after you restart your computer.
•Click on Start, Shut Down, then Close All Programs and Logon as a Different User, (in Windows 98, select Log Off). If this doesn’t solve the problem, your PC’s manufacturer may have disabled Windows’ network- ing. Contact your computer’s manufacturer for help.
4.After entering a username and password, a window appears that reads, “No Domain Server could be found to validate your Username and Password.”
•Click on Start, Settings, Control Panel.
10/100 Network In a Box
5.On the Access Control Tab, User Level Access is selected, but Shared Level Access is grayed out and not accessible.
•You previously had your primary network logon set to Client for NetWare Networks. On the Configuration tab of the Network Properties window, ensure that your primary network logon is set to Client for Microsoft Networks.
•Your personal web server PC or Microsoft Front Page may require you to choose a user level for security reasons.
6.In Network Neighborhood you can only see yourself and no other computers on the network.
•Make sure that the cables are connected correctly. Make sure you are get- ting Link or Activity lights on both the EtherFast Card and your hub. Try changing to a new cable that you know is working.
•Your workgroup name may be different from other computers on your network. Make sure each PC on the network is using the same workgroup name and protocol.
•Try using the Find Computer function (see problem 10).
7.In Network Neighborhood, you can see all other computers on the network but not yourself, and all other computers can see each other and not your computer.
•You may have not have enabled File and Printer Sharing. To do so, go to p step number 3 on page 49.
•The network card might not be setup properly. Try reinstalling the card’s drivers. To clean your system of the old installation, go to page 54 and then
8.Network Neighborhood is Empty.
•Verify that your Microsoft Client is installed. See the Windows 95 or 98 setup instructions in this guide for directions. Verify that you have logged in correctly. Refresh the screen by pressing F5 several times.
9.You receive DHCP Errors in Windows.
•If you are connecting to a DHCP server, check your cabling and connec- tion. If you require TCP/IP to be configured, check with your network administrator or your Windows documentation for proper settings.
•If you don’t have a DHCP server on your network and your network setup doesn’t require TCP/IP, you may remove the TCP/IP component from Windows’ networking. To do this, click on Start, Settings, Control Panel, then
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