
Technical Support
If a problem arises with your system, you should first turn to your dealer for direct support. Your system has most likely been configured or designed by them and they should have the best idea of what hardware and software your system contains. Hence, they should be of the most assitance for you. Furthermore, if you purchased your system from a dealer near you, take the system to them directly to have it serviced instead of attempting to do so yourself (which can have expensive consequences).
If these options are not available for you then Tyan Computer Corporation can help. Besides designing innovative and quality products for over a decade, Tyan has continuously offered customers service beyond their expectations. Tyan's website (www.tyan.com) provides
"Tyan's tech support is some of the most impressive we've seen, with great response time and exceptional organization in general." - Anandtech.com
Please feel free to contact us directly for this service at techsupport@tyan.com
Help Resources:
1.See the beep codes section of this manual.
2.See the TYAN website for FAQ’s, bulletins, driver updates, and other information: http://www.tyan.com
3.Contact your dealer for help BEFORE calling TYAN.
4.Check the TYAN user group: alt.comp.periphs.mainboard.TYAN
Returning Merchandise for Service
During the warranty period, contact your distributor or system vendor FIRST for any product problems. This warranty only covers normal customer use and does not cover damages incurred during shipping or failure due to the alteration, misuse, abuse, or improper maintenance of products.
NOTE: A receipt or copy of your invoice marked with the date of purchase is required before any warranty service can be rendered. You may obtain service by calling the manufacturer for a Return Merchandise Authorization (RMA) number. The RMA number should be prominently displayed on the outside of the shipping carton and the package should be mailed prepaid. TYAN will pay to have the board shipped back to you.
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http://www.TYAN.com