Tyan Computer S2498 manual Technical Support, Returning Merchandise for Service

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Technical Support

If a problem arises with your system, you should first turn to your dealer for direct support. Your system has most likely been configured or designed by them and they should have the best idea of what hardware and software your system contains. Hence, they should be of the most assitance for you. Furthermore, if you purchased your system from a dealer near you, take the system to them directly to have it serviced instead of attempting to do so yourself (which can have expensive consequences).

If these options are not available for you then Tyan Computer Corporation can help. Besides designing innovative and quality products for over a decade, Tyan has continuously offered customers service beyond their expectations. Tyan's website (www.tyan.com) provides easy-to-access resources such as in-depth Linux Online Support sections with downloadable Linux drivers and comprehensive compatibility reports for chassis, memory and much more. With all these convenient resources just a few keystrokes away, users can easily find the latest software and operating system components to keep their systems running as powerful and productive as possible. Tyan also ranks high for its commitment to fast and friendly customer support through email. By offering plenty of options for users, Tyan serves multiple market segments with the industry's most competitive services to support them.

"Tyan's tech support is some of the most impressive we've seen, with great response time and exceptional organization in general." - Anandtech.com

Please feel free to contact us directly for this service at techsupport@tyan.com

Help Resources:

1.See the beep codes section of this manual.

2.See the TYAN website for FAQ’s, bulletins, driver updates, and other information: http://www.tyan.com

3.Contact your dealer for help BEFORE calling TYAN.

4.Check the TYAN user group: alt.comp.periphs.mainboard.TYAN

Returning Merchandise for Service

During the warranty period, contact your distributor or system vendor FIRST for any product problems. This warranty only covers normal customer use and does not cover damages incurred during shipping or failure due to the alteration, misuse, abuse, or improper maintenance of products.

NOTE: A receipt or copy of your invoice marked with the date of purchase is required before any warranty service can be rendered. You may obtain service by calling the manufacturer for a Return Merchandise Authorization (RMA) number. The RMA number should be prominently displayed on the outside of the shipping carton and the package should be mailed prepaid. TYAN will pay to have the board shipped back to you.

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http://www.TYAN.com

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Contents Tomcat K7M Table of Contents Before you begin… Check the box contents Introduction Regulatory PowerForm Factor OS Operating System SupportInstallation Board InstallationHow to install our products right…. the first time Board Image Block Diagram S2498 Tomcat K7M Block DiagramBoard Parts, Jumpers and Connectors JP8, JP14 JP13JP7, *JP15 J37PIN Default Cmos Reset JP13Cmos S/PDIF Header J1Audio Header J5 USB Header JP210 *LAN2 LED Header *JP7, *JP15, *JP16 LAN1 LED Header JP8, JP14VGA Header J37 Internal Audio Connector CdinMounting the Motherboard = 9 Chips Memory Installation Procedure Installing the MemoryInstalling the Processor and Heatsink Attaching Drive Cables Finishing Installing the HeatsinkPage Page Installing Add-In Cards Installing the Power Supply Connecting External DevicesDisconnect power supply from electrical outlet Finishing Up Starting Setup Bios SetupSetup Basics Key FunctionSetup Variations Case of ProblemsGetting Help Main Bios Setup Supervisor / User Password Load Optimized DefaultsSave & Exit Setup Exit Without SavePhoenix AwardBIOS Cmos Setup Utility Standard Cmos Features Standard Cmos FeaturesDate / Time Setup IDE Master / Slave SetupHalt On VideoAdvanced Bios Features Boot Up NumLock Status Boot Up Floppy SeekTypematic Rate Setting Typematic Delay MsecFirst / Second / Third Boot Device Hard Disk Boot PriorityBoot Other Device Small Logo EPA ShowSystem Bios Cacheable Advanced Chipsets FeaturesMemory Hole： Video RAM CacheableCurrent Dram Frequency Current FSB FrequencyDram Clock Dram TimingWrite Recovery Time Dram Command RateAGP Mode Active to CMD TrcdTVConnector CPU Direct Access FBAGP Fast Write AGP Master 1 WS WritePCI Delay Transaction Phoenix AwardBIOS Cmos Setup Utility CPU & PCI Bus ControlPCI1/PCI2 Master 0 WS Write PCI1/PCI2 Post WriteVIA OnChip IDE Device Phoenix AwardBIOS Cmos Setup Utility Phoenix AwardBIOS Cmos Setup Utility Integrated PeripheralsIntegrated Peripherals Init Display FirstIDE Prefetch Mode Sata ModeIDE HDD Block Mode VIA OnChip PCI Device Phoenix AwardBIOS Cmos Setup UtilityMC97 Modem AC97 AudioOnchip USB Controller OnChip Ehci ControllerUart Mode Select Super IO Device Phoenix AwardBIOS Cmos Setup UtilityIR Transmission Delay UR2 Duplex ModeParallel Port Mode Use IR PinsEPP Mode Select ECP Mode Use DMAPower Management Setup Soft-Off by Pwrbtn Modem Use IRQRun Vgabois if S3 Resume Ac Loss Auto RestartRTC Alarm Resume PowerOn by PCI CardUSB Resume from S3 PCI MasterIRQ8, 9, 10, 11 Primary IntrIRQ3,4, 5, 6, 7, 12, 13 PnP/PCI Configurations CPU Warning Temperature Phoenix AwardBIOS Cmos Setup Utility PC Health StatusShutdown Temperature PC Health StatusAuto Detect PCI Clk Frequency/Voltage ControlSpread Spectrum CPU ClockLoad Optimized Defaults Load Fail-Safe DefaultsLoad Fail-Safe Defaults Y/N? N Load Optimized Defaults Y/N? NEnter Password Supervisor/User Password SettingSave to Cmos and Exit Y/N? Y Password DisabledQuit without saving Y/N? Y Exit Without Saving Phoenix AwardBIOS Cmos Setup UtilityMemory, Video, CPU Beep Codes DiagnosticsFlash Utility Appendix I Glossary Page Mirroring see RAID Page Page Technical Support Returning Merchandise for ServiceDocument # D1650-101
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