NETGEAR PS111W manual Troubleshooting

Troubleshooting

Problem	Cause	Solution
When running the Print	Either a hardware or software	Make sure that:
Server Administration	problem could prevent you	• There is a proper link established between
Program from the	from seeing the print server	the print server and the hub or workstation.
network administrator's	from the managing station.	If the LAN or WLAN LED is on, the link
PC, the print server		is good.
cannot be seen.		• You should use proper cables. With
		10BASE-T connections, you can use
		Category 3, 4, or 5 cables. With 100BASE-TX
		connections, you can use only Category 5 cables.
		• If the NetBEUI protocol is installed in the
		PC, the NETGEAR Setup Program can use
		the NetBEUI protocol to search for print
		servers connected on the same network as
		the network administrator’s PC. Click on the
		“Protocol” button on the main screen to
		make sure that NetBEUI is selected.
		• You may use Web Management. See Chapter
		3 of the reference manual on the resource CD.
The print server is not	The PS111W print server may	• Check the connections to the print server,
listed when you run the	not have a proper IP address.	and ensure that it is ON.
Administrative Tools for		• If your LAN has TCP/IP ONLY, and does not
Print Server Setup
		have a DHCP server, the print server will
program.
		not be listed. You can use the IP Setup
		program to assign an IP address to the print
		server. The IP Setup program is installed
		with the ADMIN installation.
After the print server is	By default, PS111W Print	To manage by the browser, check the IP address
reset or resta, the	Server is set to be a DHCP	by using the diagnostic button and print out the
browser cannot find the	client and obtain an IP address	Print Server status. Using the Device Name may
print server any more.	automatically. It is possible to	work as well.
	get a different IP address from
	DHCP server after reset.
Using diagnostic button	The printer may not be a text	Power cycling the print server may resolve the
does not print the print	printer. As a result, there will	problem.
server status.	be no print out.
Cannot print any more	• It may be the IP address	• Check the WINS server and make sure the
after printing normally	changed without the	print server name mapped with the correct IP
for a period of time.	system knowing it. Reboot	address, if there is WINS.
	the system.	• Power cycle the print server by unplugging
	• The print server may be	and plugging the power cord. Lowering the
		temperature may stabilize the printing
	overheated due to the
		environment.
	surrounding environment.

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